Taco Bell 563 North Greenbush Road, Rensselaer, NY 12144

"This location seems to be run by a skeleton crew. Lobby is frequently closed whether it's 8:30am or after 9pm, despite the signage saying it's open. Food delivery pickups always have me waiting 10-20 minutes. The drive through is constantly backed up and can take 20 minutes to get through. Food is good but it's not worth the wait."

"UPDATE: DO NOT COME HERE! Tried it ONE VERY LAST TIME and it was WORSE than my previous visits!! How does Taco Bell run out of GROUND BEEF?! And then NOT TELL the customers and just add chicken instead of beef with NO WARNING!!!!! I truly do hate having to make a negative comment about a restaurant because I do understand stuff happens and that’s ok! But this is the THIRD time, in a row, going to this location and they STILL forget an item. Tonight I was missing the chalupa that was in the $5 box….last time I was missing the 5 layer burrito…time before that it was missing a taco and after repeating several times NOOOO sour cream, everything I did get had sour cream. Most employees are friendly but the constant forgetting stuff is so annoying. And the one time I did ask about a missing item I was given an attitude and wasn’t given anything. I won’t give this store my business anymore. In the pics was my final time ordering there on 1/21/24. Drove off with only half my order correct and the other half they screwed up but refused to take back. Disgusting!!!!!"

"Honestly the slowest and chaotic fast food spot I’ve ordered from, I tried to give them a fair chance a few times, especially with lunch break it’s one of the closest things and you would be under the impression it’s a fast food chain with mobile order option to get your food the soonest but not only did it take 30 minutes just to get my order, it was the wrong order completely so I had to go back in the store and wait another 15 minutes just to get the right order along with 5 other people waiting for their pick up. I’m usually understandable especially I’ve worked in fast food before but Jesus."

"Literally the slowest, least professional Taco Bell I’ve ever been to. Ordered online for asap pickup, came to the store 15 minutes later to pickup. No one in the store to talk to, 30 minutes later I get someone from the kitchen who say’s essentially tough luck we’re busy. Over 50 minutes later it’s done. The storefront is covered in trash and the workers definitely show that they aren’t paid enough to care."

"To start off I had to delete my previous one star review from three years ago in order to write this one. The quality of service and the food at this Taco Bell is consistently horrible. My entire order tonight was filled with tacos half filled or just made incorrectly. I tried getting a couple of those new crispy chicken tacos tonight but they both had a single piece of chicken in them, not even enough to fill the whole tortilla. I will never be going to this Taco Bell again since it has literally been years of consistently bad service. I will be telling people I know they should never come here and I advise you tell your friends the same. Just horrible."