H&R Block

"This was a terrible experience. The first tax pro I met with took a long time to start the filing process and made several critical errors that I had to point out. The second tax pro who was brought in to help did her best and worked with me to try and correct the mess; however, errors remain and my state filing is not completed yet despite the passing deadline. Not to mention that I had to go in to the office on 4 different days and spend a total of 8 hours there in the process including on 4/18/23 (deadline date for filing) up until close to midnight. Would never go back to H&R block and would not recommend it to anyone."

"This is the first time I used H&R Block app to file taxes and I am never coming back. I will also recommend everyone I know to stay away from this. It's a scam, I tried to submit my taxes and it mentioned that It won't support a feature after I filled all the details and asked to choose a Tax Pro for another $100 on top of already paying $100 for their premium service. If your product doesn't support a feature, why should I pay for it. Now I am stuck in a position, where my federal is filed by H&R Block and their customer service is telling me that there is nothing they can do and I should find my own way to file state taxes. Also, they mentioned on their website that they guaranteed maximum refund, I was able to find other apps where my refund was more than theirs, charges were less and I was able to file both federal/state tax without asking extra money. Scammers!!"

"Chris is beyond amazing and helpful every year with my taxes. Not only is he personable but very knowledgeable. He is the only person I trust and is excellent every time!"

"I can't say enough about Pearl and the rest of the team at Charlestown. Pearl understood my specific need in regards to an amendment I needed to file. She went above and beyond and explained each step in detail. The team was very flexible with my schedule across the 3 visits I made. Pearl went the extra mile to ensure I was charged in total only what was fair. I will definitely use this office in the future."

"Sofia and Chris went above and beyond to assist me with my complex case. Sofia took me in as a walk in Sat 4/13 and was going to simply answer my question about completing self employed and W2 return. She took my entire case and manage everything from begin to end even taking work home with her. The next day while in the office we leveraged team members who actually tripled checked my returns line by line for accuracy. I dont mind paying more when I know that my returns have been done correctly and that folks care about doing it correctly. To me that is value and excellent customer service! 10 out 10 Service. Thank you! See you next year!"