Jackson Hewitt Tax Service

"I was charged $516 for basic tax returns I could've done myself. I went to JH because there was one form that I was confused about, and apparently that's why my cost was "advanced" and brought it from the advertised $65 starting price to $516. My previous accountant doesn't even charge that much for 35 minutes of assistance. I didn't even need the form because nothing was deductible. The accountant assisting me at JH found a "discount" for first time users but I still paid $316 for NOTHING. And I saw after the fact that there's an additional discount for nurses, which I am and we discussed that because of my W-2 from my employer. I'm gutted that I don't get much money back to begin with but also the fact that it's so much less because I paid JH for something I should've been able to do myself. I didn't feel like I was actually assisted, I essentially read off values for the accountant to input into whatever system JH uses. She was nice enough and did her job, but no one should have to sit through an appointment not knowing filing is going to cost the same amount as your return. I will never return to JH and I've already advised many people that your advertising is garbage and not even close to actually pricing."

"Great experience, our tax preparer was nice and very knowledgeable"

"I had 11:00 appointment and showed up 10 minutes early and my tax preparer greeted me and started a little bit earlier than the appointment. She was very professional and explain things when I had questions my experience was terrific the way it should be great job Erika Daigle. !!! You rock!!!"

"My tax preparer was fast getting me in and out but I feel like she didn’t explain to me about the advance refund as good as she should have but I always love the service when I got there"

"Such a professional staff. They were so helpful in explaining all the changes to this year taxes due to COVID. I was super stressed until they broke it all down and maximized my refund which was much needed during these times of uncertainty. Thanks guys see you next year"