H&R Block

"As long as everything works properly. This is a great app. However, when there are technical difficulties, it makes it hard to use the app."

"I recently saw an ad post with someone in the comments complaining about Michelle Lombardi. I had Michelle do my taxes a couple years ago and I can say without a doubt it was the worst customer service experience I’ve ever had, and I’ve worked in customer service for 8 years. I came in and had extra forms to file and I wanted some clarification from a tax professional. The front desk lady was kind and telling me how slow the day was, and yet Michelle flat out ignored my greeting, repeatedly shushed me for asking any questions and acted like she had no time to help me, when I did manage to get a question out she’d explain it to me like I was a belligerent toddler for not understanding something I was paying her to explain to me, and was all around hostile and aggressive to me the whole time to where I just wanted the interaction to end and leave because I was flat out afraid of her. I paid and left in tears and called customer service because I still hadn’t had any of my questions answered. They escalated the issue, and then Michelle called my personal cell phone number to scream at me for escalating a report on her and claimed I was committing fraud. I called back customer service and a couple days later the “regional manager” called me and said he was so sorry and that they had repeated issues with Michelle violating policy and offered me a full refund and said that I could have my taxes done for free the next year. I declined the free service and just asked for a refund, I never received it and no info came up when I tried to inquire. I cannot believe Michelle is still employed there after all these reviews talking about her unhinged behavior and the fact she clearly went into my file and took my personal information to antagonize me. I’m a Smithfield local and I tell all my friends to avoid this location, please go somewhere that values their customers safety and privacy."

"I go to HR Block Smithfield RI every year. Michelle takes care of my taxes. She is absolutely great. My taxes are done correctly and on time each year. I would not go to anyone else"

"$5,000 in mistakes!!!! Worst tax experience I’ve ever had was here with Michele Lombardi. She absolutely raced through my tax return and became frustrated every time I asked a question which demonstrated an error had been made on her end. Called my phone and emailed daily to “just pay the fee before you can see your return.” Thank god I followed my gut… her number was $5,000 off after going to another business to get them done properly. Disappointed in H&R Block after using them exclusively for years and only having good experiences previously, as this time around they wouldn’t allow me to change representatives after such a bad experience. Will never return but felt compelled to steer others away for their own sake!"

"Michele Lombardi is the best!!! I wish I had found her years ago, she has been filing my taxes for me for the past three years, and even though I've been filing with H&R Block for my entire work history (24 years) I wish that I had found her sooner! She is always available whenever I have questions (even when its outside of the normal tax season) answering them all with professionalism and expertise! She is always very kind and courteous, responds fast, and gets my taxes filed quickly. Did I mention that this is all done electronically, without the need to go into the office? I love that I can email documents to her or upload them directly to the site and she takes care of everything from there! I can't say enough good things about her, and I have been referring everyone I know to her since the first time she handled my taxes for me! Seriously, shes the best!!"