H&R Block

"I have been going to H&R block for many years, quick, efficient and error proof."

"They messed up my tax return for 2021 which cost me around 1500 and I had to meet with them many many times to fix it. At one point I came in to see what was going on and the lady at the desk told me they can't do anything and I should go home and wait for a letter from the state because they probably will mail me (Even though it had been over a year since the taxes were filed). This is the same state that sent me an email that I had a notification in the online portal, and the notification was that they had sent me a digital letter (not an email) and the digital letter was that they had sent me a regular letter, and two days later the regular letter came and it was informing me I had signed up for their online portal and would receive notifications there. If they were mailing me I would know it. Their main goal always seems to be to get you to go away. It's always 'I got your info I'll do this later and email/call you' and the email or call never comes. You have to keep following up to get anything done. If you're following up for a status update it starts with 'oh it takes 2 weeks' then 'it takes 6 weeks' then 'it could take up to 6 months' then eventually 'just go home and wait for a letter in the mail.' They keep the door locked if they have no appointments, honestly I would not be surprised if when I knocked instead of opening the door they turn off the lights and hide. Luckily I don't have to go back. They put in a customer care request to get me a refund, and I had to follow up with them 4 times over it for 10 weeks waiting on the refund, and still never actually got a call from the branch like the customer care team said I would."

"Staff is awesome no issues with staff its the prices they need to be more reasonable on regular tax returns anyone can do a regular return i did my own taxes on line and once took 25 mins so basically for a 25 min tax return fees of 400 is just unreasonable"

"Lisa is amazing, but there's really not a lot of communication about what's going on. I left with a lot of questions even though I asked a few as well. More communication would be great."