H&R Block

"We have been filing our taxes with H.R. Block with you guys for 6 years now and the service has always been fantastic. This past Sunday l, we started filing with Pamela Ares and she was great and knowledgeable with the service. But we were missing 1 W2 so we put it on hold until we got it. When we made a followup appt to finish up, Pam wasn't available so Tina O Reiley finished up for up. But during the transaction, she forgot to apply for our advance like we do every year and she also said that this year, we can only do direct deposit or emerald card for our refund which I found out from Gail that it wasn't the case. When we found out she messed up on that, we were highly upset and wanted her manager Nancy to pull it back and reset it but she never did. We had to go to a different branch for Gail to try to pull it back but unfortunately IRS had already accepted it so now we are stuck trying to figure out our bills. Gail reached out to Nancy to give us a refund on the filing fee but Nancy still hasn't reached out to us and it's been a week. We are highly upset with the Warwick Mall branch for a senior tax preparer to mess up this badly on our taxes. If someone can reach out to me l, it would be great because we've been with you for 6 years now"

"Went in November 8th, 2023 for my Emerald Advance appointment and was met with a terrible employee who refused to complete my scheduled appointment. She told me she won't accept my proof of income and that she will only take bank statements from me because I work Instacart. Then when I handed her the bank statements, she refused to take them and told me I need to leave. WORST H&R BLOCK EVER IN HISTORY!"

"So unprofessional. I have used H and R Block for years and have never had such a horrible expierence! I am still trying to figure out if they have even filled my taxes yet and it's been almost 4 months of nonsense now... Will not be going here in the future! Can't get anyone on the phone... Nobody answering customer support either."

"The absolute chaos I have gone through this company. They messed up my first return, and we’re extremely rude when I pointed it out. Every time I call they continue to be severely rude- this time around the lady would not let me talk & when I asked for her first name she REFUSED to give it to me. SAVE YOUR MONEY- use turbo tax."

"I called numerous times this morning Kindly and courteously requesting to speak with a manager or to have corporate's phone number given to me as I was having difficulty understanding the representative per language barrier as I can guessing they do not teach their employees to speak proper American English before hiring for hiring. I was hung up on not once not twice but yes 4 times in a matter of 20 minutes and I was also laughed at . This has got to be some kind of joke right?"