Costco Tire Center

"Mixed review. I took advantage of the sales in November and ordered winter tires for my Yukon XL, smooth ordering process but the rest was a headache. Earliest appointment was booked out over a month, fine, arrive for appointment and was told it would be 1.5 hours, fine. Get out to my vehicle after getting my keys and paperwork and first thing I notice is the globs of grease/lube all over my rims and tires. An annoyance for sure but not the end of the world. Get in and start it, tire pressure is way under in 2 tires, over in one and just right in one. Figured I would give it a bit driving to see if it was a fluke. Nope! They couldn't even fill them right, great. As I turn onto the highway and grab the bottom of my wheel I feel a huge scrape on my previously perfect steering wheel. Now I'm fuming mad. I decided to avoid being one of those customers that makes a scene and felt it best I call the next day when I was calm. You would think I'd be given an apology when I called or offered any promise of resolution but I was not. Due to all of the above, over all Costco tire center gets ZERO stars. However, they can thank my 3 star review to their 5 star employee, Cameron. He didn't treat me like a crazy person for being upset that my immaculate and incredibly well cared for vehicle was carelessly damaged by someone too lazy to adjust the steering wheel, (with a simple push of a button), he understood I was aggravated that the tire pressure was way off and that my sensors were never reset, he made my concerns valid and he took care of every single one. Cameron deserves a raise and a bonus for being the only one that handled all of that correctly."

"Stay away from this place! I easily purchased tires online, but it took 2 weeks for them to be delivered and installation appointments are scheduling a month out. They will not let me return them online. They said I must physically go into the store pick the tires up and then return them. Huge hassle. I got my tires installed the same day elsewhere"

"Don’t waste your money and time there. Installed my tires and had pressure sensor went off. Called the shop and on hold for over an hour and was asked to come in a few days later. Showed up on time and o e of the guys say I don’t have an appointment. Wasted over an hour on the phone to get someone on the phone but apparently that is considered walk in."

"Great service. Unfortunately, Costco is having issues keeping up with the number customers waiting for tire installs. 6 or 7 weeks back up. Luckily, I was able to get the work done on short notice. Otherwise, the help was great and very accommodating. Great price and all the extras included!!"

"I’ve been a loyal Costco customer for years, and I generally love the value they provide. However, my recent experience at the Costco Tire Center left me with mixed feelings. The Not-So-Good experience is Long Wait Times: Unfortunately, the tire replacement process at this location takes an incredibly long time. My last visit resulted in a 150-minute wait for a simple tire replacement. This level of delay can be a significant inconvenience. In conclusion, if you’re looking for great tire prices and don’t mind a lengthy wait, Costco Tire Center might still be a good choice for you. However, I hope they can improve their efficiency and reduce wait times in the future to provide a more satisfying customer experience."