Cambridge Trust

"im reading the reviews and im very surprised. i went to the wellesley office to open an account. i was greeted very politely and tim sat with me for as long as i needed, answered my questions and was fantastic. this bank has some of the highest savings rates anywhere and there are physical locations with real people to answser questions i am extremely happy with this bank."

"There is a branch manager who is very unprofessional, surly, and downright incompetent at Harvard Square branch. I have had this account for 10 years and first time saw this incompetent manager who is treating very discriminatory against the customer(s) based on the sound of their name origin. To add insult to injury, he began to ask me the security questions and denied my ID to do any transactions in the bank which used to do with other bank teller and personnel. Stay away this branch!"

"I agree with the previous review of this bank. The bank officers are rude, supercilious and just flat-out arrogant. No detail is too large for them to overlook. They are frequently brusque, curt and generally unhelpful - it seems a challenge for them to be even somewhat professional. On a much more positive note, I have enjoyed my day-to-day interaction with the bank tellers. They are prompt and courteous, making a strong effort to remember everyone. A dramatic dichotomy."

"After getting mortgage from Cambridge Trust almost 10 years ago, I applied for refinance in the Spring. All of the representatives were highly disorganized, did not put effort into communication, and often appear that they don't know the regulation well. They mis-communicated on the required forms and repeatedly asked the same forms. Once I submitted all materials, they then forgot my application for more than a month until the rate lock was almost expired. I asked about updated rate multiple times, but was ignored by everyone on the team. They rushed me to provide them with additional information because of the delay. Once the mortgage was finalized, the representative then informed me that the current rate was lower than the rate we locked on. They then sold my mortgage immediately to a national big bank. The whole purpose of me using Cambridge Trust was to work with a local bank. However, apparently they do not value local customers wanting to work with a local bank. Poor experience. I will not recommend anyone to work with them."

"I've been a customer for a couple years, and I always come to this branch. I always receive prompt and friendly service, and when I was fighting with a credit card company, one rep did their best to help me out. Decent online banking, too. The only negative is that there aren't many ATMs and Cambridge Trust is not part of the SUM network. But, their non-free checking covers ATM fees, so it evens out."