Family Dollar

"I went in to this Family Dollar to grab a rolling pin. The store was clean, neat and organized. Very well stocked. I found a rolling pin and a few other items I had not anticipated purchasing. When I eventually arrived at the register I was enthusiastically greeted. You can tell by walking in that the staff cares."

"Bought 5 dollar wireless ear pieces that were dirty and clearly looked used. They turned out to be broken. When i tried to return them the woman at the counter was rude and claimed i never bought them there and insinuated i was conning her. Out of 5 dollars?. Really. Ended up going next door to ocean state job lot and buying a decent pair. Family dollar lost a customer."

"Being from out of town and after a purchase from this store I had fraudulent charges on my credit card. No idea if the store had anything to do with this but I did call to make the manager aware and her response was "don't know what to tell you" and was apparent she could have cared less."

"I got to the store at 4:45 and the sign says they are open 9-5. However the website still shows they are open until 10pm. I knocked on the door and a woman looked at me and kept walking away. Another customer came and said are they closed already? I said ya. Then the woman said they do this a lot, I think they are unloading the truck. So I went over to the truck and asked why the store was closed early. A woman said because I need to unload the truck. I told her then you should adjust your hours so your customers don’t drive all the way here for nothing. She said I’m by myself don’t you care about that!?! I told her that the staffing issues isn’t a customers problem. She said if you don’t care about me then I don’t want you in my store! I asked for the managers name and she said I’m the manager. I then asked for the owners name and she said I’m the owner and walked away. This was completely unprofessional. This is the second time I’ve gone to this store and it’s been closed before 5 pm. You need to adjust the hours if your staff needs to close early to unload trucks. Also, you need you adjust your hours on your website! Oh and teach your staff and management how to talk to customers. Completely unprofessional telling me that she doesn’t want me in her store and then telling me she’s the owner. She shouldn’t be telling customers about store issues and then be nasty!!"

"This store is not reliable with its hours. I’ve been there on two separate occasions (once on a Sunday and once during the week) and both times their doors were locked even though it was within their normal working hours. It’s not easy taking four young children with me wherever I go, so it was very frustrating that the store was not open. It’s disappointing, because I normally love Family Dollar and its prices."