Shaw's

"The stars are for the kind and professional cashier and one of the managers. Usually I have had a decent experience here. I tend to wear headphones when I shop because I usually go after a long shift at work, so I am too tired to socialize. This morning I did that, and I was also in my pajamas. I can only think that maybe I did not hear one of the staff speak to me at some point but I felt very obviously followed by one of the managers as if he thought I was shoplifting. At first he was standing directly behind me while I was getting ice cream, but I thought he was talking to another employee. And then he was zoning (or front-facing) in my path as I went to get water. These could have just been coincidental, of course, and I tried to give the benefit of the doubt as he stood behind the cashier with another manager as the cashier rang me up. I had wanted to purchase two of the single annie's white cheddar mac and cheese cups- well, I thought they were the singles. Usually I purchase the four pack, but I did not see any there. I wasn't going to spend my time deeply analyzing two cups to make sure they had barcodes. The cashier was having trouble ringing up the two cups of mac and cheese and asked the manager for advice. When he looked at them, he said that they were from one of the four packs and someone must have taken them out. He then proceeded to look directly at me and asked, loudly, in front of the cashier and other manager: "Did YOU take them out?" I was tired and anxious from being followed around after a long day so I didn't think too much about it at the time and I replied "No of course not". I also thought it didn't make much sense because it's actually more economical to buy a four pack than two of the singles...but looking back I think he thought maybe I couldn't afford a four pack so I was trying to only take advantage and buy two, especially after being very obviously followed. I was very embarrassed. The other manager and cashier were very nice so I appreciate that. But now I am uncomfortable shopping at Shaw's. I have worked in retail so I know all of the tactics used by employees to try and discourage shoplifting. I also know that a lot of employees tend to make sweeping generalizations and negative stereotypes and make customers who are just minding their own business highly uncomfortable with these tactics. Sorry, not everyone wants to dress in their Sunday best at your store in the morning, that doesn't mean we're shoplifting. I would strongly suggest that at least certain people in management are coached and provided some sort of training on the diversity of their customers and working with people."

"Very great customer service to one of your employees, I remember his name was Jared Ortiz. Efficient in help me find items and explaining about the product. Last time I came in he was bagging for me though the store was really busy he still know how to put things together!! Greeted everyone not just me with a smile. Although other employees were also very great, this guy greet customers with open conversations. He Deserve a raise to be honest!"

"Love this Shaws location so much! They could use some more staff, especially cashiers and baggers, (I love it so much I applied for the job there) but they really try their best to make due with what/who they have to make sure you have everything you need, items are always stocked up which is pretty important since I’m not having to make multiple store trips to get the things I need. Very clean and organized as well, much more than other grocery stores I’ve been to, love that they have a loyalty program, easy coupon clipping through the app, then all you need to do is enter your phone number when you checkout and the savings instantly apply, it is always exciting to see how much I saved at the end of the trip and it’s always an impressive large amount, those coupons and rewards come in handy and pay off so well. As soon as you walk into the store you are met with a ginormous produce section, with such a large variety of items, again, all stocked up to perfection. The homemade soups from the Deli are to die for! Especially the chicken noodle soup, I come here everyday to make sure I grab some of that soup, the amount of work they put into what they do is truly impressive, from the entire staff, they are easy to get ahold of, if you ever have any questions they are one call away, they can connect you with someone from all of the departments, whenever I call the deli department to ask if they have my favorite soup in stock before I head to the store, they are always super polite and ready to help. (Seriously though whoever makes the homemade soups in the deli deserves a promotion/raise, I included a photo, it tastes just like how my Dad used to make, homemade and delicious, and you can tell they use good high-quality ingredients) Thank you Shaws, and to all of the employees who strive to make it the best store each and every day!"