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New England Life Care
4 Constitution Way, Woburn, Massachusetts, United States
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About the New England Life Care
New England Life Care is a health institution located at 4 Constitution Way in Woburn, Massachusetts. We provide a range of services including pharmacy, nursing, and nutritional support. Our collaborative efforts with various medical centers such as Northern Light Eastern Maine Medical Center and UMass Memorial Medical Center aim to transform the patient care continuum. With multiple locations in Scarborough, ME, Concord, NH, Woburn, MA, and Canton, MA, we are dedicated to providing quality care and support to our patients. Contact us at 800-290-6558 for more information.
4 Constitution Way # J, Woburn, MA 01801, United States
Opening hours of New England Life Care
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
08:00 - 17:00
Reviews of New England Life Care
"I've been with New England Life Care for almost a year now. I only go through them for my infusions not nursing, but they are amazing. My pump was messed up two nights in a row and they made a delivery at midnight. The nurses are awesome that are on call at night and super willing to help. Walk you through all the steps. Ordering is so easy, Michelle is the one that calls me every week and she is the nicest human. Kelly the dietician I have is also amazing. I'm so highly impressed with the delivery services, nurses, delivery people, and the customer service all around. Highly recommend using them if you can!"
"Wish i could give this company 0 stars!!!! They will accuse you of having too many bags of TPN to avoid the pharmacy team getting in trouble for mixing too many bags!!! They will harass you if you don’t fill out the paperwork the minute you get the email!!! Have all voicemails and missed called screenshoted!!!! Then they will call your prescribing dr and make it that the patient isn’t complying with NELC when in fact that patient has noted every phone call and what not! It’s very hard to not be stressed trying to work with a company like NELC. Had I known how they were I would have chose a different company or different treatment. They leave the equipment in front of the door where no one can even get to unlock the door. That’s a big no no as what If there was a fire and someone needed to get out in a hurry u can’t with six boxes stacked high in front of door. I don’t suggest this company to anyone!!!!"
"This is an amazing infusion pharmacy with wonderful people who actually call you to see how you are doing after an infusion. They take notes and inform the prescribing doctor of any issues from the infusions. I am so impressed with the weekly check ins, making sure I have all of my supplies, and sending out new meds on the day that they say it is coming. Once they even sent a courier to deliver a few supplies that had been missed in the initial mailing. I am grateful for them. I know that if I have an issue I can call them and actually speak to a human being. It is refreshing. They are always polite, kind, and helpful. Thank you so much for helping to make this process a bit easier."
"Just had care and meds provided for a month of at-home IV infusion from this company. My experience was nothing like the other reviews - they were kind, competent, and prompt with visits and supply delivery. I received calls every week regarding supply and med shipments, and nurses called at about 5 PM the day before to advise of arrival time the next day."
"NELC sales associates told the doctor the equipment would be delivered to our home by 7pm. The nurses came at 7pm but NELC did not. They didn't show up until after 8:30pm but the nurse had to leave by then, so the medication didn't start until the next day. A week later, after one of the equipment malfunctioned, NELC told the doctor a new one would arrive at 5pm. The nurse came at 5:30 pm and waited 45 min. Again, the nurse had to leave and NELC finally showed up after 6:30pm which again disrupted the medication doses and consequently created an issue with the number of days the insurance covered the nurses visits because those got pushed back due to NELC's negligence. Being late sometimes is understandable. But don't tell the head of infectious diseases that it will be delivered at one time and bring it nearly 2 hours later. That is unacceptable. The visiting nurses are also upset that this happens frequently with others. Beware that if NELC tells you one time, it will probably be late. These types of habits generally put people out of business, and we encourage health care insurance companies and providers to do their business with someone else."
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