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John Hancock Retirement Plan Services, LLC
690 Canton Street, Westwood, Massachusetts, United States
About the John Hancock Retirement Plan Services, LLC
John Hancock Retirement Plan Services, LLC is a finance institution located at 690 Canton Street in Westwood, Massachusetts, United States. They specialize in providing retirement plan services to individuals and businesses, helping them plan for a secure financial future. With a team of experienced professionals, they offer a range of investment options and personalized guidance to help clients meet their retirement goals. Whether you are just starting to save for retirement or nearing retirement age, John Hancock Retirement Plan Services, LLC can help you navigate the complexities of retirement planning.
Reviews of John Hancock Retirement Plan Services, LLC
"Horrible company, deceitful, not patient or family advocates. Do not care about sick ppl or hospice patients. Mission Statement by CEO does not match the violations of their LTC Insurance Policy Payouts. They lie, they withhold payments, their customer reps laugh in your face, learn stall tactics and rehearsed lines to prevent you from getting your own money. They literally accept premiums made by elderly ppl for twenty years and then withhold that persons money per contract while ppl explain to them they can’t pay bills or mortgages etc etc. and they just don’t care. Horrible company and I would never ever in my lifetime as a former nurse recommend them to anyone."
"The worst customer service help, unable to find any information to help you. Can’t understand them, they tell you how to fill out forms so they can reject over and over. Call everyday to get a different answer each day. Clueless."
"Dealing with these folks is simply impossible! I mean this in the most respectful way that I can, but it’s EXTREMELY difficult for to understand the broken English that comes from the “specialists” when calling. I had had enough so I cashed out my 401k as I had just started with them. Every time I called, it was a different story as to what was really going on. I found that most of the time, they were giving you general answers about your account and not really what’s going on. When cashing out I gave them the account/routing number to my bank account. She had some much trouble understanding me that I was certain there wound be a problem getting it correct. It was nearly two weeks later and I still hadn’t received the deposit. I called once at a week in and she said it was sent to your bank. I gave it another week and, as I suspected, she got the account number wrong and they had to send a paper check. Still waiting….. They are handling our retirements….the money you have set aside for the last years of your life…you simply cannot trust them. I chose to trust an American company with my future! Think twice before using them."
"Closed out a tiny IRA that had been established from a small 401k balance. When I informed John Hancock (in the Philippines) that I wanted to cash out and asked to have it sent to my bank account, they told me it would be quicker if I did it online. So, I established a user name and password, provided the information needed and requested a check, because, as I recall it was more problematic to have it transferred to a bank account. That was on 6/13/2023. Today, 6/27 I was wondering where the funds were, no check was in the mail. Upon calling John Hancock I was told that whenever a new online user, password, etc. is established there is always a 10 day delay for any movement of funds. Okay, I get it, safety. However, they should have told me that rather than telling me it would be quicker for me to do online. I don't recall seeing anything that made that clear. By the way, doing this online with another 401k managed by Principal Retirement Plan Services took three days for funds to transferred directly to my bank account."
"My father has been trying to get his pension benefits for over 2 yrs and still have not been able to. He has been getting the run around. First they never received his application after several submissions. They even stated pages he submitted at one point were missing pages which was incorrect. They take months at a time to resend a application for him. I even had them sent certified and just to call and the reps state they have not gotten it. I’m to the point I feel like its some fishy things going on. Because he already had a online account after me trying to assist him. He DOES NOT KNOW HOW TO SETUP AN ONLINE ACCOUNT. I assisted him with the process on 05/13/2022. We called again and was told another application would be sent and he never got it. I stated can we do it online the lady told us know. He has a pension plan through C&S Consolidated Pension Plan. He’s just trying to get his money earned."
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