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Capsule
414 Boylston Street, Boston, Massachusetts 02116
About the Capsule
Capsule is a premier drugstore and health institution located at 414 Boylston Street in Boston, Massachusetts. As a leading pharmacy and store, Capsule offers a wide range of health products and services to meet the needs of its customers. With a commitment to providing top-notch care and convenience, Capsule is dedicated to helping individuals maintain their health and well-being. Visit us today for all your pharmaceutical and health needs.
Photos of Capsule
414 Boylston St, Boston, MA 02116, United States
Opening hours of Capsule
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
11:00 - 15:00
Sunday:
Closed
Reviews of Capsule
"The business model of this pharmacy is bad for patient care. We had an antibiotic submitted at 6 pm following a sick visit for our son. Capsule was both unable to fulfill the script that day and had zero system in place for transferring the script so that it could be fulfilled elsewhere. Therefore, if there is any question about urgently needing a prescription filled, DO NOT USE THIS PHARMACY. Honestly, I'm a physician and this pharmacy endangers patients who may not realize that they cannot fulfill scripts after 5 pm and lock up prescriptions overnight making fulfilling them elsewhere impossible. Pharmacies like Capsule that are bottom line only (profit-focused) should be closed."
"Has gone way downhill. Used it for over two years now. Used to offer 2 hour window for delivery, lots of options for delivery times. Now there’s 3 times and they’re 3 hours long. If they show up. The last minute cancellations when you’ve been waiting around for the delivery is just unacceptable. They offer the service without any extra fees, but maybe they should charge a little so it’s not just a massive inconvenient headache instead of being a useful service. Back to in store pickup."
"I love capsule pharmacy! Since I'm disabled right now and going for a complete hip replacement next Tuesday I so appreciate them delivering my medication most of the time they're on time between certain hours they promise with delivery and they come through. They let me know when I need a refill or I need a delivery of one of my medications they allow you to pick the time and I like the fact that somebody has to be there they don't just leave it like for my pharmacy. And they are so kind and helpful they let you follow on the Google map where they're at so you know when they're getting closer to your home I just love capsule all the way around there isn't anything they don't do. Thank you capsule Love all you guys. Sharon Somers"
"Negative stars if I could. Boston location users: They allow in-store pickup, but beware that they close at 6pm not 7pm like the app suggests. Even if you correspond with them by text, they WILL NOT let you know that the physical store closes one hour earlier than noted on the app. I booked through customer service for a 4-7 pickup. According to the app, I still have time to get my meds...I don't. When I called customer service I got "Yea we changed our hours a Month ago, it hasn't made it to the customers yet" I'm sorry, how does that make sense. The other suggestion was to try and get my MD to write ANOTHER script to ANOTHER pharmacy at 630pm on a Friday. When I laughed at that, I was then given the wrong hours for Saturday to which I responded "can you see why I don't trust you guys right now?""
"have had two deliveries canceled because couriers seems to not want to deliver. the driver claimed that they tried to deliver my medications but the front desk people NEVER saw anyone trying to deliver my medication. so i called capsule to see what was going on and the kept trying to argue with me about what happened and made up stories and were rude. i'm now three days late on this medication because couriers don't deliver and customer service is useless. i've loved capsule since 2020 but the past 4 months have been a disaster. y'all need to go back to what you were doing 4 months ago."
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