Atrius Health Wellesley

"Until recently I had been with this practice, seeing the same primary care physician (PCP), for literally half a century. I watched it spiral into decline during covid and morph into, basically, a place that exists only to bill your insurance. My PCP retired several years ago and I was assigned a new one. I have yet to meet him. I only got to see nurses and assistants. When I sent my PCP a message, the other day, a secretary replied. My wife needed to see a specialist and the first available appointment was five months in the future. It became difficult--nearly impossible--to renew the prescription for a drug I have long taken. I've now found another health care provider and I suggest that you do also."

"I just stopped in here to get some lab work done. It was my first time visiting this location. The staff were friendly and efficient. I overheard them treating someone else who was having difficulties and they treated them kindly. That's always a good sign!"

"I have been coming to my doctor here for almost 20yrs but based on the service I received I will never be back. First my physical which I scheduled SIXTEEN MONTHS IN ADVANCE was canceled at 4pm the day before. I was told my doctor need a “emergency procedure” and would be out for only that day and they would not do anything to accommodate me and my only options were to wait another 8 months, see a nurse practitioner or put on a wait list. I agree to see an NP since I had already gone in the day before to do my blood work. However I was on vacation the next week but the system would send me multiple emails a day trying to change my appointment that I made for 10am (I am 100% positive that was the time as I was asked to change and viewed it many times). I showed up at 9:50 on the day of my appointment and checked in after 30min of waiting I asked the front desk what the delay was and I was told my appointment was at 10:50 so I waited for over an hour for no reason. The fact the desk workers are so disconnected from caring about their jobs that they didn’t mention it was odd I was there a full hour early is insane. I understand the medical system is overloaded these days but this was frankly the worst medical experience I have ever had and I waited for 2hrs in the emergency room at 3am to get stitches as I was bleeding from my forehead one time."

"The clinic is generally well established, organized and equipped. The staff is professional and competent. The problem is the lack of transparency, and exorbitant billing. My PCP referred me to dermatology, to remove two moles that had been growing and disturbing. The procedure was quick and simple. I thought it would be covered by insurance, or maybe I would have to pay a couple hundred bucks. They billed around $1,200 for the removal, plus around $600 for biopsy (although my PCP knew those were benign). Our deductible is high so I had to pay a lot out of pocket. I would not have done the procedure had I known in advance. I could have done that for much less at a small private clinic elsewhere. Patients beware, do some research before making appointments."

"We are mostly happy with the medical staff but the first floor front desk has some serious attitude problems. One of the workers refused to check us in unless we updated our insurance info on file. She didn't let us do this online, after the appointment or after billing. She didn't even bother keying it in just rudely told us to use the public phone it's been 15 minutes I'm on the line and no one is answering. Go somewhere else, anywhere if you are a new patient. Not worth the hassle."