CVS Pharmacy

"I would give 0 stars if I could. Pharmacy staff is unbelievably rude, condescending, and unprofessional I would highly recommend using another CVS location or a different pharmacy if you can. I have to deal with them on a recurring basis due to the nature of my job, and I as well as my coworkers, have never had a single positive interaction with any of the pharmacists. Their customer service is absolutely deplorable."

"Poor, really bad customer service, poor employee attitude, drive-thru closes intermittently and suddenly. Yesterday at 3:30 PM I approached the drive-thru. Closed! Then I struggled to enter the store (I am handicapped) and made it to the drug counter. There were 38 people waiting in line, moving slowly. There were two cashiers. Two cash registers were closed plus the drive thru. Everyone was very busy, disorganized and stressed out. Two additional cashiers would have been nice. Why don't they staff up properly? Maybe the manager needs to go. I rely on information CVS publishes here. Open 24/7, drive thru closed for lunch between 1:30-2 PM daily. I rely on CVS representations and have suffered damages. Today I will file a MGL Chapter 93A suit against CVS for "Unfair and Deceptive Practices" The handicapped community that relies on the drive thru has suffered enough"

"Press 2 to speak with the pharmacist. I am writing a this review with hopes that CVS management will see this and make changes that show they care about their customers. I spent the afternoon in urgent care and left with 5 prescriptions to be picked up at CVS. When I got home I realized I had a question about the prescriptions. I called the pharmacy and tried to negotiate their phone system, their was not option to speak with the pharmacist. When I asked the computer to speak with a phramacist, a person, an associate; the computer hung up on me. I drove back to CVS to ask my question in person. What I learned was to press 2 when you want to talk with the pharmacist. This is not a complaint about any of the people working in my local CVS, this is for management. Fix your horrible phone system! Hire someone to answer the phone. Both times I was in the store tonight there was a line of over 6 people waiting for pharmacy help. Hire more people to work in pharmacy.! Give your employees an effective way of providing feedback to management when something isn't working for customers!"

"Poorly staffed and drive through often closed. They actually close the pharmacy for lunch instead of having correct staff"

"Very poor service when they make a mistake they rarely apologize I'm a handicapped senior I get prescribed calcium tums I couldn't even open the bottle it was that closed tight i had to stab the bottle opened with zizzors just to get to the tums and there attitude on the phone is aweful there phone matters need to improve and I'm a cashier of 25 years"