Bank of America Financial Center

"I had to wait for over half an hour even when I'd scheduled an appointment ahead of time. It wasn't even crowded -- they just had very few staff with bad coordination. Update: they had tried to help me out after realizing that they'd mistaken another customer to be me and help them out first. they also reached out to apologize afterwards. My problem wasn't completely solved that day, but I think the person assisting me tried their best. I hope my next experiences will be better!"

"Great service always. I opened an account eleven years ago and the service is always first class. They always try to help, and they go out of their way to sort out any problems that may come up. A big thank you to all of them. A big thank you to Jane."

"When my husband was in ICU I lost my debit card. The bank mailed a new one to my home but I was in another city. My husband died in ICU and after I returned home, I went to the bank with my new card. I was desperate for access to my money and I thought I needed to get a new pin number, a process which takes like a minute to do. The Bank of America Amherst branch was completely empty. There were 2 tellers sitting together. I approached them and said what I needed and one of them coldly told me that they couldn't help me without an appointment. At this point, I told them my husband had just died and started crying. I begged them to help, saying it was the last thing I needed after my husband's death. The other teller looked like she felt bad but didn't want to say anything in front of the cold mean teller. I asked if the manager was there and the mean teller said no. I told her I used to work in a bank years ago, and the manager was always there. She then said, "well, he's in a meeting." I went and sat down in the large empty waiting area and called Bank of America. The phone support person was really nice and told me to try my card in the ATM because my old pin might still work and it did. I loudly said to her, "Thank you, you've done more work in 10 minutes than these tellers have done all day. They're just sitting there doing absolutely nothing." (This occurred 1 year ago in Feb 2022 btw, but I'll never forget it.)"

"Pretty sure I was just profiled and accused of fraud... I just left the branch an hour ago, after seeking a simple cashiers check. For thirty minutes, I was subjected to inappropriate questioning and shady behavior. I've been a gold star member with BOA for the past ten years, and I've never encountered anything like this. This place could probably use new management or at least some sort of DEI training."

"I am not a member here, I only came to deposit a check for a friend. The tellers were so unfriendly and so unhelpful. I was pretty much told to figure out how to write the deposit on my own with no help from the tellers. Thank God my bank doesn’t have their ridiculous deposit forms and unfriendly tellers. Would never open an account with this bank. I would’ve left and given them the number 1 finger had it not been an urgent deposit."