Greenfield Savings Bank 400 Main Street, Greenfield, MA 01301

"This local bank has the best customer service I have experienced in a long time. Pleasant, efficient and helpful in persona nd on the phone. And this bank is very active in supporting the community. We have savings, checking and safe deposit box here. Highly recommended."

"The absolute worst online banking system known to man. There always seems to be an error with anything you try to do and their customer service is terrible. I would not recommend anyone to use this bank."

"I tried to get a venmo transaction through that was blocked, I ended up calling the bank 6 times over three days. three calls to the call center and each time I was told the problem was Venmo and they couldn't do anything about it. I even spoke to a supervisor who told me the same thing. I finally called the Senior VP of operations and the president and left a message. I spoke to the VP and she was surprised to hear about this and reiterated that the problem was Vanmo, I was insistent that the problem was definitely the bank and that Venmo had confirmed this, she finally told me she would call me back. Later she did call and left a message that the problem had indeed been their fraud blocking software, and had finally been resolved. It took me three days, and 6 phone calls to do a simple venmo transaction... that I had done multiple times before with no problem. My time was wasted and they were wrong and there is clearly an institutional problem with communication at this bank and I am not confident it will be resolved."

"Tried to open a checking account. Like most people, don't walk around with a birth certificate. Instead of simply telling us that we couldn't open a checking account without a birth certificate, the teller and her manager decided to have a conversation behind a locked door while giving us suspicious, furtive glances despite us having shown MULTIPLE pieces of identification and having multiple accounts with Greenfield savings already. When teller came back she didn't say anything. Then they went BACK behind the locked door. Finally just told them that we would come back another time. Have never had any issues at any other GSB locations, but def don't recommend this one."

"I wish I could give less than 1 star. We had to make at least 3 trips to just open a checking and savings account because they didn’t ever tell us all the required documentation we needed. 3 days after depositing our money into the savings, it still didn’t show up on the online banking. After multiple phone calls and over 30 minutes with the branch manager, she was finally able to find out that the guy that opened our account, Caleb, never hit the submit button and that this has supposedly never happened before. If I knew it would be this much of a headache, I would have never opened accounts at this bank."