Walgreens Pharmacy

"PHARMACY DOES NOT ANSWER THE PHONE. I work at a medical office and need to call to check on rxs for pts, and it is IMPORTANT that they answer calls w/in reasonable time. I have been on hold >45 minutes and it holds my job up. It is completely ridiculous"

"Called trying to find out if my medication was in stock and was on hold for 10 minutes and then spoke to a very unhelpful person who told me it looked like they had stock online but couldn’t be sure if it was at their pharmacy or another? So I asked if there was any way to know for sure so that I don’t have to make my provider send my prescription to a pharmacy that doesn’t have it in stock, and she told me she’d transfer me to the pharmacy (I thought I was already speaking to a pharmacist??) and then I ended up on hold for ANOTHER FIFTEEN MINUTES before they either hung up on me or my call dropped. I’ve had this issue with calling here before and I am INFURIATED. I need this medication to function, and I should not have to spend HOURS trying to even find out if it’s available."

"WORST pharmacy I have ever seen. Every time I go for my pharmacy needs, I come across mistakes, lack of respect, and EXTREMELY delayed service. I literally spent 2 hours at the pharmacy because the pharmacist made a mistake in filling my prescription and told me it costs 400$ because insursnce won't cover it. I kept telling them I got this drug 2 weeks ago and it was covered then. It turned out the pharmacist had filled in the prescription WRONG. This is just one example among MANY MANY MANY MANY incompetence I have experienced here. I had to go to this pharmacy for location convenience. But being disappointed and disserviced every time, now I go to another pharmacy at farther location to avoid this pharmacy at any cost."

"The pharmacists here are not performing on an acceptable level. They are consistently slow and prone to mistakes. On multiple occasions, they have entered in the wrong prescription, for example, confusing eye ointment with eye drop or skin cream with skin ointment. These were resolved before leaving the store, but after an unpleasant back and forth and a considerable amount of time. Other times they have incorrectly told me that my prescription was not covered by insurance requiring me to go a different pharmacy."

"A terrible terrible experience the past two days at the pharmacy here. Everyone in line was being told their prescriptions weren't ready in spite of having returned several days in a row. My Freestyle Libre was ordered 2 weeks prior and still not in the store. I found some at another Walgreens. Clearly my prescription was never ordered in spite of my asking it to be AT the prescription counter. Today I waited 45 minutes for a prescription to be filled after being told on the phone it would be ready 3 hours earlier. Several people waiting for prescriptions who came in after me got their prescriptions filled before me which no one at the pharmacy was able to explain to me. The service at this pharmacy has declined significantly and I am fearful that these people who are told to keep coming back will get sicker. Walgreens get your act together."