Trustco Bank 740 Hoosick Road, Troy, NY 12180

"Excellent environment! I booked an Appointment with Aysha Malik ( if im not mistaken her name). She took time to understand my needs before recommending me the right thing. She made the process of opening an additional account very seamless.she is very patient, friendly and proficient. I highly recommend this bank and if anyone ever needs to get something done, book your Appointment with AYSHA MALIK."

"Worst branch teller conner literally ignores you doesn’t even say I’ll be with you in a sec. Very understaffed always on lunch 2 people in the building prepare to be here for an hour"

"Our, my experience with Trustco Banks started almost 8 years ago in Catskill. Berkly and her staff were always affored us, me, a great deal of courtesy and assistance. I moved to Valley Falls 5 years ago and believe that we, I, have had nothing but excellent treatment and help from every person and manager that has been there. As an aside, 10 months ago the manager was Dalton..his assistant was a female whose name also was not William. This branch is and always has been 5 star. I cannot speak to the ATM issue; I have nwver had a problem wirh it. I do know their maintainence people are there for the slighest issue. Even they are always quite polite. I digress.. Excellent people, awesome service and great location."

"Crappy ATM. Does not work half the time (actually more than half) and then I have to go to an ATM that charges me and they don't even refund the charges. Even when one day I went in the branch and there was a man there named William who was like a higher up manager and he said the charges would be refunded and they never were. Once they refunded me some a couple of years ago and that was only after I hounded the branch manager for about two weeks. Totally horrible customer service. One of these days I will open a new account somwhere else and get rid of them."