Stevens Business Service, Inc.

"Harassing, intimidating, and creepy. Did not leave voicemail, and refused to mail proof of debt owed. Immediately became aggressive when I said I was not comfortable providing personal information, and then asked for *extremely* personal information, clearly in an attempt to bully me into continuing the conversation. While I was asking them to cease calling my phone number, he was talking over me, so I had to raise my voice to get my point across and then hang up. Edit: a year later they are responding to my review to make it seem they are cleaning up their act… and I still have never once received any communication by mail. If you believe I owe money, the burden of proof is on you and you must provide that proof in the legally required fashion (mail). Moreover, nothing excuses your employee’s (uncalled for) aggressive and nasty demeanor."

"Extremely friendly and helpful. I mean it’s a debt collection agency it’s not their fault we didn’t pay the bills! Lol! I found the rep I spoke with was helpful and kind. I asked plenty of questions to make sure my bill was proper and they provided me DOS and location of who was billing me. They did their jobs by assisting me with making a payment I owed. Great place of business doing what they are meant and trained to do, collect a debt."

"Constant condescending letters from this organization about a debt National Grid didn't have the competence to give me a call about. Yet, Not a single one of these communications contained a statement indicating what services the debt is for. I put a request in on their website asking for a final bill or ledger from national grid. Instead, I received another letter about how "patient" they have been about this matter and again asking me to pay a balance with no indication of what it was for. Called them and they don't have a record of my request for a final bill. Incompetence. Do you vultures want your money or not? How can you send a demand for payment and not include details about why you are demanding payment?"

"The place is legitimate. They are a collection agency for medical debt. Most of the time, it is an oversight for your insurance either not paying a claim - OR - you have not paid your deductible or copay amount(s). They can contact you between 8:00AM and 9:00PM Monday-Friday. Not a scam. Though I will say some of the debt collectors employed by ANY agency are not always the most pleasant to deal with - I personally worked for a collection agency for 15 years (including the parent company of this agency). The best thing to do is request a copy of the information pertaining to the debt and go from there. if your insurance didn't pay the claim, contact THEM and find out why before taking your aggravation out on the person who you may be dealing with. Most of the time the issue(s) will work themselves out."

"I returned a phone call because they left a voicemail. They refused to tell me what the call was about unless I gave them my address and part of my social security number. When I said I was not willing to give that information without any explanation on what the call was about, they said to answer the phone next time they called and hung up on me. Very rude, and suspicious. Follow up: They recently called again at 7:30am and I answered on time. They asked for my address and social again and when I refused to give it to them without explanation, they hung up on me. Still rude."