RSK Stone

"I have to say, this was the most seamless process I’ve ever gone through. I was immediately greeted by Natalia when I arrived at RSK. She was super knowledgeable and helpful. Daniel came out to my house a few days later to take extremely thorough measurements and then my countertops were installed earlier than expected! Everything looks amazing and the whole project was stress free for me. I can’t thank you all enough!"

"We worked with RSK Stone to purchase 1 slab of White Rhino for our bathroom. This included the fabrication/installation costs. Unfortunately, due to severe negligence on RSK’s side and refusal to issue a refund, this situation has resulted in further delays in our project, as we needed the countertop installed correctly in order to finish carpentry. Below are the reasons for requesting this refund: -We purchased a slab of white rhino in January and paid in full. When we needed the material, we were told our slab was missing. We were asked to pick out a new slab, which did not match the previous material. -We were not asked to approve a template mockup, or asked for what kind of edging we would like and unfortunately what was installed was not what we wanted. I confirmed with RSK in Wilmington that templating is common for marble material and we should have been given this service. -Problems with install (photos attached with each item documented): The piece next to the tub surround does not match; it has much more veining and looks like a different material The corner of the piece next to the tub is chipped The gaps between the wall and between the other slab are much too large The epoxy was left in a big mess all over the material The corner of the sink countertop is chipped One of the sink countertop ends extends past the wall, the other end is too far in There were cuts and damage made to the plaster during install Due to the three main issues above, we are requesting a full refund of $6,232.54 and will be working with a different supplier and fabricator to complete this job. We requested this refund be completed by 10/24/2023 (provided multiple opportunities and plenty of time) We removed the stone pieces that RSK installed and let them know they they can pickup the material at the house. We left these outside for pickup and RSK did not come. Their solution was to provide a third (!???)slab and restart the work. So the first slab was lost (aka sold to a different customer is my guess), the 2nd slab was installed horrifically and their solution is to provide a third slab and have another chance. At this point, we do not have confidence that they can correctly complete the work. Our contractor said this is the worst marble install job that they have ever seen. we are awaiting a refund of over $6k and have not heard back from RSK. Very disappointed in this company. EDIT TO ADD: nothing to do with color of the stone!!! What a ridiculous reply. We purchased a very similar white rhino stone from a different company. You had 2 chances to fix what you messed up and you did not. We’ll be pursuing this further until we are refunded which is the right thing to do based on the outcome of this job."

"The best! We recently did a full kitchen renovation and RSK Stone exceeded our expecations. Teresa helped us pick out the quartz countertops/ backsplash for our kitchen and provided timely service through great communication. She was able to have the installation completed when we needed it and within a 10 day time frame. The installers were friendly, professional, and did an excellent job. RSK Stone provides top of the line service and install at a great price!. We could not be happier!"

"Rsk installed a hard marble countertop for us. They did a wonderful job and everything was great from start to finish. The countertop looks great and the “waterfall” feature is fantastic. Natalia was very responsive and answered all of my many questions."

"So after a couple of issues with other contracting companies, I came across RSK. And man do I wish I found them sooner. They have great prices for a amazing counter top. I went with the granite counter. Super fast service like you wouldn't believe, they were on my property, taking measurements and making a laser measured template. And they were back to finish the work within a week. And we're in and out fully installed within a couple hours. You won't be disappointed."