MSI Boston

"We visited on a Friday morning in the rain, and for most of visit we were the only customers there. That was beneficial because we didn't have to wait to have our saleswoman get some slabs moved out of the way. The employees were happy to move slabs around so we could see the ones behind them. My wife and I ended up choosing 2 corresponding slabs that were behind 2 single slabs that were in front of them. If they never moved those slabs we would have never made our selection! No appointments are necessary to walk in and view the slabs, but you must already have a fabricator if you want to pick and hold a slab. MSI is a wholesaler, and will only sell to countertop fabricators with an existing MSI account. There is a wide assortment of natural and man made stone countertops and tile, and you absolutely need to view them in person because the colors and veining vary wildly from online pictures. Their countertop selection was the largest we've seen, and we were happy with our quartzite countertop selection process (even though our first selection was already tagged)"

"A must visit for anyone looking for the right stone for your project. The selection is vast and the people are great. Super customer focused without any pressure to make a selection. We love our selection and really enjoyed the help we received."

"Heather Hardy at the Norwood, Massachusetts store treated me like I was just a pain the moment she walked around the counter in the showroom. I drove for an hour and 45 minutes one way from Maine so I could pick out my granite slab I already had paid for. She only let me look at one slab even though they had about six in the store telling me they were all identical! Nothing in nature is identical. She just didn't care because I was "bothering" her by the eye rolls she gave me.. The sample I picked from was nothing like the slab so her telling me they are all identical was a lie. I hate the slab she showed me and she basically had a take it or leave it attitude. I was pretty excited to pick a slab and Heather Hardy totally ruined the experience for me. She should NEVER be out front of any business as she just acts all mad because she has to do her job and takes it out on the customers. I left the store and was in tears by the time I got back into my car."

"Showed up 5 minutes before closing to grab a sample quickly. They spent time with me to show me everything. Place has so much to offer. Will be doing all of our business there moving forward."

"A bit hard to navigate threw the warehouse. Finally had someone offer to help and from there it was easy to find what we were looking for. Over all a good experience. Can't wait to see how the blue pearl granite looks in our new kitchen. Thank you to the staff."