AAA Hudson Valley 618 Delaware Avenue, Albany, NY 12209

"I walked in without any appointment and was greeted bi Joanne with a warm hello. Joanne was so helpful and very informative. I felt at ease working with her. I felt like I was in good hands with her. I really had a very pleasant experience. She is a very kind person and an asset to the AAA Hudson Valley Albany Office. Thanks again Joanne!"

"Absolutely a 10 out of 10 for all of your insurance needs. The staff at this agency go above and beyond to make sure your policy has you, your family and those prized possessions your insuring covered. They go above and beyond to try and match your accurate needs with a customized policy that is actually what you will need in an emergency as opposed to a one size fits all policy that in an emergency could leave you stranded. I switched my renters policy not that long ago, ended up paying less and obtaining accurate coverage that was better then what I was paying previously. They explained everything in detail to make sure I fully understood what options I had and were happy to answer a million different questions without hesitation. If your looking for Auto, Renters, Home Owners or even Pet insurance... This is the place to go. They actually care and will be transparent with you. Sometimes only focusing on the bottom dollar, you loose sight of the big picture... but absolutely worth having them run the numbers to see if they can save you some money or get you better coverage for the price your already paying!"

"Do not waste your time with AAA Home and Auto Insurance. My insurance with AAA started off as MetLife, is currently called Farmer's Insurance, but I sign in to a site called "Foremost" when I go online for my policies. So steer clear of all of them. I had a 40% hike in my premium between years. When I called to inquire why, I was told my rates had to go up to subsidize the cost of an increase in other peoples' claims. And also, Inflation. 40%!!!!! I have never filed a claim on my insurance or gotten any sort of traffic ticket in the entire time I have been with them. My Homeowner's limits only increased by 8%. I'm being robbed! There is no support option to email or chat with AAA. The Main Directory is clunky, static-y and migraine-inducing awful. When you do talk to someone, if you get transferred you find yourself right back at the Main Directory where you didn't hear any options that applied to what you were calling about in the first place. I dread it but I will definitely be shopping for insurance elsewhere, I have never had a rate increase as insane as this. I'd actually be better off if I stuck with my prior insurance company, AAA has officially blown them out of the water. 40%!!!!!!!!!"

"In March 2022 a dispatcher named Matthew had left me and my car stranded overnight three hours away from my home as I had told him that I was trying to travel back home for work in the morning and needed a tow since my transmission blew. He immediately became hostile and flagged my account for no other dispatcher to help me get out of my situation what so ever and was extremely rude and disrespectful during this stressful time trying to get home. I had discussed with Matthew that I had my car checked at a mechanic and I told him I had a receipt and still refused to bring a tow to me and accursed me of stealing property even though I told him I could provide a receipt (which I still hold to this day). I hope I never have to deal with this branch ever again and I hope Matthew has received proper training to deal with customers in a stressful situation because no other customer should deal with high hostility and arrogance that I had to tolerate."

"Five stars are definitely in order for AAA Tow Driver, Dan Hackney, for his prompt, courteous, and very knowledgeable assistance today. He was patient while helping me navigate through a stressful situation. Many thanks! situation"