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Frank Webb Home - Bedford
160 Middlesex Turnpike, Bedford, Massachusetts, United States
About the Frank Webb Home - Bedford
Frank Webb Home in Bedford is a premier furniture and home goods store located at 160 Middlesex Turnpike in Bedford, Massachusetts. With a wide selection of high-quality furniture, decor, and accessories, this store is a one-stop shop for all your home needs. Whether you're looking to update your living room, bedroom, kitchen, or outdoor space, Frank Webb Home has everything you need to create the perfect look for your home. Visit us today and let our friendly and knowledgeable staff help you find the perfect pieces to make your house feel like a home.
Photos of Frank Webb Home - Bedford
160 Middlesex Turnpike, Bedford, MA 01730, United States
Opening hours of Frank Webb Home - Bedford
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 13:00
Sunday:
Day off
Reviews of Frank Webb Home - Bedford
"Amazing experience! They were very responsive and helpful. Especially Ginelle!"
"I've had two AWFUL experiences now in the Auburn, MA location. I'm currently waiting on a replacement faucet. We noticed a "pin hole" leak on the bottom of our brand new vanity faucet. I called, and was told by a girl named Kelly, that she had one in a distribution center and could have it within a couple days. A couple days went by and they called to say they had the faucet and I could pick it up. I went to the Auburn, MA showroom, and they had no faucet for me. Kelly was on a day off, but another girl re-ordered it and said it would be here by Wednesday. I called on Weds and was told no one was available to take my call, but I could be forwarded to Kellys voicemail. I left a message. No return call. It's the day after the faucet was expected, for the second time, and I've received no call on the faucet arrival, or return call regarding my message... And this is the minor incident... Late last summer, I spent over $8,000.00 on a shower enclosure, and vanity. It took over 8 weeks to get the two orders delivered. The shower enclosure was wrong. My wife put her hand on the Webb display model, in the Auburn, MA showroom, and said: "I want this one".. A model with two sliding shower doors. The Webb sales girl (who I think might've been a newer employee) took the numbers down, and ordered everything. The enclosure that arrived, was a single, pull to open door. Not even close to what was on the display in The Webb showroom. My wife called to report the mistake. She was told it was not a mistake on Webbs part, but that it would be looked into. A week went by, and the girl called to say there was nothing she could do. My wife was adamant about the part we wanted (that she actually put her hand on, in their showroom) and at that point was told a regional manager would contact her. No manager ever called. We've called, We've left messages. No return calls. The ordering mistake was completely on the Webb employee. She is the one who was charged with ordering what my wife requested. What kind of company would just blow off such a high priced mistake? There's absolutely NO accountability any where. More importantly, there's NO INTEGRITY. *** UPDATE - January 8, 2022 I filed a complaint with the Better Business Bureau, specifically about my shower enclosure, which went un-answered by FW Webb. They have completely ignored THEIR mistake. We've never received a call from a "regional manager" even though we were told we would... Over 6 months has passed since this fiasco began. I HIGHLY RECOMMEND STAYING AWAY FROM FW WEBB."
"Not one person got up from their desk to see if we needed any help, my wife and I were in there for twenty minutes. We were interested in a faucet and would have bought if someone actually got up to assist us. Terrible customer service and these companies wonder why people just buy online."
"Great experience/very helpful. Went to see installed versions of sinks and cabinet hardware. Stephanie was great and really helped us make some decisions. No pressure/only help and guidance. Very pleased with the support."
"Standoffish staff with an air of self-importance. I had expected that someone would offer assistance pretty early on in my browsing, as typically happens at other stores like this. I can’t speak to the quality of their products, because I didn’t end up buying my bathtub from them. The showroom is clean and somewhat inspired, though."
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