Heart Line Stove Shop

"I want to like this company, but they can be disappointing at times. On one hand, the salesman was helpful and the installer was fantastic; on the other hand, I called to schedule a chimney cleaning and was told by the clerk on the phone that Heart Line doesn't offer cleaning services (despite both the installer and Heart Line's own website both stating that they do). When I asked if he could at least recommend another company in the area who did, he told me I should "just Google it." It was a really disappointing response, to say the least, considering that we've bought our stove and all our pellets from them, but they're not even willing to give us the time of day."

"The guys from Heart Line arrived with our new Harmon pellet stove yesterday Sept 12th, right on time and did the installation , with no problems whatsoever. They fired it up and made sure everything was working, and were done in less than 2 hrs. They showed me the controls and how everything worked, and how to clean it and when. I was very impressed with the professionalism they both showed, and they cleaned up when they were done. I highly recommend Heart Line for all of your heating needs !"

"I used to buy pellets every year, and every year, they would tell me their truck broke down. You would think they wouldnt use the same excuse. Than, instead of giving me a date closed to scheduled date, I would have to wait another 2 months. They would try to blame me saying the ground was too wet, yet, I would tell them to put pellets at end of drive way. I had enough after this year, of scheduling after another broke down truck, than not showing up at scheduled time. They said because of flooding we go, hello not any flooding. Winchendon is at 1000 feet over sea level. Time to go to a reliable shop."

"Great service. Friendly, helpful staff who will see this project through in a timely manner. Love our new mini-split system with four flush-mounted to ceiling indoor units. Very quiet and efficient."

"So glad that we took the advice of so many local residents and purchased our new Vermont Castings stove from Heart Line. Brian guided us through the right choice for our home and offered a competitive price. Checked the measurements, confirmed it with him and placed the order. Super easy transaction. Quick delivery and setup by a great team of professionals. Confident that the stove and installation will provide us with many years of efficient heat. Satisfied customers now waiting for a cold snap to put the stove to good use. Mike O’Neil and Liz Shannon"