Koopman Lumber and Hardware, Sharon

"Koopman family and Koopman Lumber are the BEST in the business! I GC and built our new house, and can confidently say Koopman has me as a customer for life! On time delivery, excellent customer service, and absolutely top quality products! Thank you Peter and Steve, truly professional sales reps!!"

"Horrible customer service and broken products. Ordered new windows and door for my newly renovated house. My contractor ordered everything through Lee Harper who works in sales at Koopman. He is very rude and unprofessional. Order was placed in February 2022 through Koopman Lumber. Windows were delivered defective with multiple broken parts and they never sent screens for the windows. My bathroom window never came with the original order. Sliding door did not have handles or locking mechanism. Three basement windows the wrong size. No screens sent at all with the window order. Have been trying to get replacement windows and correct screens that lock for months now. My sliding back door does not slide properly and the screen falls out. Four windows in my house completely fall off the track when you try to lift them up. Lee Harper said screens would be re delivered with correct sizes. They sent an order of random screen sizes that do not fit the windows twice now. No one came out to measure at all. If touched the screens fall right out. I have small children and this is an extreme safety hazard. Bathroom window finally came in June and was all scratched up. It is now September 2022 and Koopman has not delivered replacement windows or screens that fit nor have they made an effort to get back to me regarding the issue.They will not return any of my emails or phone calls.The most unprofessional company I have ever dealt with. Spend over 20k for these windows. I have videos that show the windows just falling out when lifted up. People that I have tried contacting at Koopman. Lee Harper (he blocked my phone number after reaching out) - Jim Malo (no response) -Nelson (No response) -Tony Friaf sales manager (supposed to reach out to me next week)"

"We got there really late and the guys were really polite and really helpful getting our Rig offloaded in under 15 minutes! These Guys deserve a raise! Would love to Haul for them again! (Photo for Reference)"

"Outstanding customer service. I called to ask about a product and when I arrived they already had the item brought to the cashier for me. Staff are knowledgeable and friendly. With lots of things out of stock these days they sure beat big box stores where no one knows about anything and websites are out of date."

"Wonderful store! The staff is incredibly knowledgeable and supremely helpful. I had to wait for just a few minutes during a very busy time and the staff was constantly checking on me and helped me as quickly as they could. When we picked out our material, the staff outside was just as terrific. They even loaded the material into the truck as I was trying to wrangle my 1 year old. Definitely go here instead of a big "orange" or "blue" place!!"