The Home Depot

"If I could give a zero I would. Every order I did either on line or in store had an issue. They expect you to wait days beyond the expected delivery date and then say “there is nothing we can do” All items ordered for kitchen remodel were damaged when they came in. Special order door came in damaged again “nothing we can do to get it to you faster”. All the Managers are useless that I have dealt with. Will go to Lowe’s for all needs going forward."

"I would not frequent this store if were not for it's very convenient location. I've lost count of the number of times orange vested employees were gathered together chatting up their personal lives while I stood by with unanswered questions or needs. I SHOULD NOT need to interrupt them to get help. It's chronic here and my last review with this same observation was never acknowledged. I'll drive to ANY Lowes if I have time. The inmates are running this Asylum. Shame."

"Minimal customer service skills. Still waiting for Cindy to come back from her lunch break 45 minutes later. The one person who tried to help me told me they don't take doors off refrigerators to get them in the house. Okay, then I will go spend my money with Lowes or Best Buy who will take doors off to deliver my product."

"Over the past year this home Depot has suffered from logistical supply chain issues. I went for to this home Depot for 6 items yesterday. 5 of the six items they were out of and the 6th item I had was told I had to wait 2 hours for them to get down, cause their lift truck operator doesn't come in till 10 am. Seems like the store manager should be able to drive all lifts so that stuff that is up high can always be obtained for purchase, but this was not the case as this particular store manager doesn't have his lift license... Also this store can never find my purchases in their system for returns... The people at the pro desk, plumbing and paint, have worked there a long time and are diligent workers, this particular stores's saving grace."

"I have spent over 15,000$ in the last 5 years here. Recently bought a washer and dryer. They arrived missing the leveling legs on pedestools. The installers also damaged alot of our floors. Home Depot has a 48 hour return policy. All the issues were reported in the first 10 minutes. Each time I have called to rectify the issue I am transferred from one person to the next. The fill in manager Mike was nice but never followed thru. Now each time I call I am put thru to voicemail and ignored. Complete disregard. Attached you will see photos of the units without legs attached and damage done to floors etc. avoid Home Depot. The installers did not install properly, nothing was leveled since no legs, nothing was tested to work etc. The fact they wont even discuss over the phone is saddening."