Stoneworks Inc
221 Worcester Road, Framingham, Massachusetts, United States
About the Stoneworks Inc
Stoneworks Inc is a reputable institution located at 221 Worcester Road in Framingham, Massachusetts, United States. As a general contractor and home goods store, Stoneworks Inc offers a wide range of services and products to cater to all your home improvement needs. Whether you are looking to renovate your kitchen, bathroom, or outdoor living space, Stoneworks Inc has the expertise and quality materials to bring your vision to life. Visit our store today to explore our selection of granite countertops, custom cabinets, and other home goods to enhance the beauty and functionality of your home.
221 Worcester Rd, Framingham, MA 01702, United States
Opening hours of Stoneworks Inc
Monday:
09:00 - 17:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 15:00
Sunday:
Day off
Reviews of Stoneworks Inc
"I have now done two houses with Ed at Stoneworks, and I could not be happier with both the process and the results. Our projects have spanned almost every place where you can put stone: fireplace surround, slab floors, countertops, showers, backsplashes, you name it, I have probably done it, all with Ed's expert help. He's amazingly experienced, knowledgeable, charitable with his time and advice, and on top of that, reasonably priced. His employees are top notch, and have actually fixed the work of other tradesmen at my house. Stephanie, who mans the fabricating facility, is accessible, flexible, and kind. I highly recommend Stoneworks Inc in Framingham."
"We just had our mudroom and half bath tiled and the results are fabulous! We couldn’t be happier. We knew exactly what we wanted and Ed was very kind and helpful along the way! If one knows what to envision in their plan, then the process is seamless. If not, then do the homework involved in order to get the results you want. We’ll be back for one more floor install. Thank you to Ed and his fabulous tile expert!"
"Had a great experience going to Stoneworks! Eddie worked with my budget and got me a beautiful countertop that I absolutely love. I received a quote really fast and had the install done quick and easily. I am very satisfied."
"Abbreviated Version: Don't use Stoneworks. The owner, Eddy, comes across as a super nice guy, but he's a bit of a snake. If everything goes well, you'll likely be okay. If *anything* goes wrong, you'll likely spend weeks, if not months, trying to get it addressed. Seriously, save yourself the headache, go someplace else. We tried to be smart consumers by discussing our concerns with Stoneworks (some bad reviews) prior to selecting them, but it didn't matter, we were fooled just like most of the other people in the other reviews. Don't be fooled, use somebody else. We wouldn't recommend them and will never use them again. Details: There is a large backstory with many issues, but the biggest complaint we had was in regards to Customer Service, most evident in this issue. We bought our granite, backsplash & sink through Stoneworks. In regards to the bullnose: there was none ordered for the edges of the backsplash. Being fair: We never asked about it as we didn't know what it was. Is that on my wife and I? I suppose, but you go to a store like Stoneworks to help guide you through the process as not everyone has remodeled a kitchen - and Eddy never once asked if we needed any. We ordered the bull nose tile after our contractor asked where it was, and this is where Eddy really failed in our opinion. He first told us it should be in the following week. That came and went with no Bullnose Tile. The estimated delivery became another week away, and again that came and went with no tile. I waited a 2 full weeks after that, not bugging him at all and called then, 4 weeks after the order and was finally told: "It just got delivered, come pick it up whenever". We were ecstatic, the final piece of our kitchen. 1 hour after that phone call I got an email from him (no call) basically saying "Just kidding, it's not in, I'll follow up when I have more information". I called 2 times over the next week, got his VM both times, no return call. I ended up going to another Tile store (Tile Plus More, in Natick - recommend them), I ordered the bullnose on a Friday, it was delivered to my home the following Tuesday. What took Eddy 4 weeks (And, still wasn't in at the time I finally cancelled (5 weeks) took this other company 4 days. Now, this didn't impact the functionality of the kitchen, but was a further delay and is ridiculous that 1) I had to deal with the run-around that Stoneworks gave us, and 2) I had to go to another company to actually fulfill the order."
"Such a bad experience. Stay away. Tile is beautiful, price seemed reasonable (not cheap, just reasonable) but dealing with Ed (the owner or manager) on scheduling and post installation issues for two bathrooms was and continues to be a nightmare. For over 6 months I've been trying to get him to come look at problems that were identified when the project wrapped up. I've sent emails with pictures, called and spoken to Heather and Ed directly, as well as leaving voice mails. My husband has visited them at least 5 times in addition to calling. All in all we must have called or visited at least 10 times asking for someone to come take a look and tell us what’s wrong. That's not even counting the emails and voicemails, just times we've actually spoken with Ed or Heather (note: both have left reviews for Stoneworks on this site and given themselves 5 stars). When we are able to speak to Ed about our complaints, he says he'll send his guy out to take a look but that they are busy and we have to wait until there is a break in his schedule. Sounds reasonable, right? Well, its six months later we are still waiting (and calling, and visiting). This experience has been awful and I feel so taken advantage of by Ed specifically. He says one thing to me but does another, or worse does nothing. A review of the Better Business Bureau site shows that I'm not the only one who feels this way. I have to say, he was very easy to work with when we were picking out tile and trying to decide what to buy and if we would do the job with him. Once we made the purchase though, he became non responsive for the most part and we kept having to chase him even to get a firm start date. That should have been a sign of things to come!"
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