Devon Lane Power Equipment

"Great people, great work, mechanic really knows his stuff. A return trip was my own stupidity, thankfully they didn't charge for the return trip even though I'm a believer that stupidity is billable."

"Left my blower there for "2 weeks". It was stalling when hot. I was VERY clear about that. After 2 weeks it wasn't done. After a month "we haven't looked at it yet". Literally an hour after I hung up they call; "it's all set, sorry". It started when I picked it up, they said it runs fine, went to a job and WADDYAKNOW! It stalled after 10 minutes! Took my money and lied straight to my face. Go to hell. Are there any competent shops in central MA anymore? EDIT- The manager left me a message. Their jittery service writer didn't even write what I told him on the ticket, which I'm not surprised at. "Sounds like you put the wrong carb on" and that's what he wrote! I left a message with much stronger words than go to hell. After managing a car dealership for years I don't tell mechanics what I think is wrong. I tell them the symptoms and what I've done. This is my experience. Do what you want with your equipment. I'm never going here again."

"Had the string head on my troy bilt trimmer fail. Unable to find a service center for that brand in my area for parts.Stopped by to see if they could help me find one. The guy there took it apart and showed me the damage.called his distributor, got the part and fixed it for a fare price even tho he. Didn't carry the brand."

"They kept my lawnmower for 6 weeks. It was supposed to be one. They never called to tell us why. Final cost was $312. We could have bought a new lawnmower. We had to pay someone five times to cut the lawn."

"Bought a Husqvarna lawn tractor last year from them, along with a mulching kit and blades. They had to order it which was fine, and when it came in they not only installed the mulching kit and blades, they delivered it to my house in Ludlow at no charge. I also wanted to order a snow thrower attachment (along with weights and tire chains) at the same time. When it came in, they picked up and brought the lawn tractor to their store, installed it, and brought it back to my house. No extra charges or fees. I guarantee you won't get this kind of customer service at any big box store. Great service, no high pressure sales approach, helpful, friendly, and knowledgeable. Best decision I made was to go here."