The UPS Store,

21 Mohawk Trail, Greenfield, MA 01301

"Not very fond of the owner. They can be very passive aggressive and snippy as soon as something isn’t as simple as they expected. The rest of the staff is very pleasant and helpful. If I could, I would individually rate the rest of the staff 5 stars."

"I drove a few extra miles to this particular UPS store and am very happy I did! I received the best customer service I have had in a long time. My Amazon return was handled quickly and professionally. The associate ( I did not get her name) was friendly and extremely helpful. Keep up the great work!"

"Every time I ship through UPS, the staff has always been friendly and helpful! One evocame out to my car to lift a very heavy box for me!!"

"The customer service is outstanding with extremely knowledgeable and efficient associates who give clear and best advice regarding shipping matters. This is a well trained, well staffed UPS Store, where associates treat everyone with undivided attention, and very courteous manners. I feel like a respected and valued customer at this UPS Store. Even though this is a very busy store, the staff processes shipments and return shipping quickly so there is rarely a long wait time l."

"This place is always so quick to help. I dropped off an Amazon return, showed my QR Code and was gone. I naves have to wait. Even during the ‘Great Resignation’ they are fully staffed and have employees that have great customer service skills."