Sandri Energy

"This company had been great for years and I had no complaints. After COVID with the Great Resignation it's been a steady decline in dependable service. When I needed a new furnace I had to call and wait several months. I finally called the sales manager and asked if they wanted my business, he assured me they would be right out. The customer service is now awful, and when I tried to discuss my last conversation, with a representative the new woman accused me of lying. There are many choices for reliable and dependable oil companies, Sandri energy is no longer one of them, and I strongly consider people to explore those options."

"Sandri took my Generac Generator from my home about 4 months ago and have yet to done anything to repair it. After about 5 calls they never call me back to let me know what is going on. On top of that, they have been charging me for labor on a unit that has a warranty; the manufacturer just informed me they cover the labor costs. Avoid Sandri at all costs! Google should offer a “no” star option because 1 star is more than they deserve."

"Be aware, something they don't tell you before hand is their minimum service call fee is $145, regardless of how long it takes. Mine took 15 minutes and still cost $145. Response to owner: The technician did correct the problem. The air adjustment actually took less than 2 minutes as I'd already told him what the problem was. I had expected the Reason for the combustion air setting to have gone out of adjustment to be diagnosed to prevent future occurrences, but it wasn't because "that just happens sometimes". Longest part of the visit was going back out to his truck to get his meter to confirm combustion efficiency at my request."

"We had our furnace serviced today by Jonas. The work was quick, efficient and informative. Jonas is extremely skilled, pleasant to talk with and very well informed. Note to: Sandri Energy. You need to keep him as one of your quality (hard to find & keep) senior techs. Compensate him well. He is a credit to his trade and serves Sandri Energy's interests well. He is welcome to service our systems in the future. Thank You Jonas."

"I had Rick Bukowski clean my furnace. He was friendly, polite, knowledgeable and updated me on the status of my furnace. I highly recommend Sandri for service and appreciate having a person like Rick enter my home."