The Home Depot

"SAve yourself some total grief and go somewhere else if you are ordering anything for your kitchen. Especially kitchen cabinets. Went to place order at 815am as that is when we start work, and we get "i am sorry, no one is at that desk until 10:30... SERIOUSLY????? Most business/contractors start their day at 7am. NOT 10:30am. Next, Order was done at the 1st of November and we specified we needed "stock cabinets" We were told cabinets are coming in 2-3 weeks. We call after 4 weeks and are told the color you wanted is not stock so they wont arrive until sometime in January..... Then when we ask about other stores having what we need, stock is not held unless paid for. We paid for the originally order. When they checked, no we didnt.... Receipt sent showing paid in full and then told we had 3 different quotes for you for the same thing... SMH at this point... Finally they said the cabinets are arriving on 11/30 and it will take a couple of days to stage them before pick up and they will email us. NO email as of today. Sent an email with order # requesting an update on when we can pick up the cabinets, and the reply we get is "i dont handle missing items. You have to go to the customer service desk. What items were missing from your order?"........... Go to the store, speak to the Assistant Manager and we are now told, cabinets wont arrive on the 7th... This whole ordeal is a nightmare, it is costing ownership money, staff time, and now because of this our job is behind schedule. Thank you Home Depot for nothing!!!"

"I bought a dish washer here about 6 months ago for about 600 bucks. Over the weekend and error code popped up on it and I called the home Depot where I purchased it. They told me numerous times that a manager would call me back and they never did. Finally I was told to purchase another new dishwasher from them. They wouldn't help me even troubleshoot the problem. They just told me that their warranty was only for 90 days. I was suggested by a friend to call sears to have them service my dish washer. The repair man called us to troubleshoot the problem and helped us fix the problem OVER THE PHONE! We were never gave them a dime and gave us the time of day to call us back. I have plans to do major renovations on my house this spring and need 10s of thousands of dollars in material to complete my renovations. I was planning on utilizing Home Depot for the materials. I will be taking my business elsewhere because these people can't even be bothered to return a damn phone call. Take your money elsewhere folks, they don't deserve it."

"Generally well kept store..good customer service. The cart retriever telling me that the cart corral was not for carts and they need to be brought back upfront in a ridiculous attempt to avoid his job was a little much....probably not a great idea discouraging people from placing carts into the corrals as opposed to leaving them all over the lot."

"Overall a very clean and pleasant Home Depot to shop at. Everyone is super nice to you and helps you find what you need. We got our paint shaken and on our way in just a few minutes. Seamless checkout process too. Plenty of parking!"

"Ordered a 7.3 stainless steel mini fridge from Home Depot. It gets delivered and this is what it looks like. Called the local store and they told me they can’t do anything. That I must call the company customer service. Of course they tell me I need to repackage it back up and UPS will pick it up. But that they can’t do an “exchange” in the system to reorder one as this one came with about 12 dents (see photos). I was surprised it came a day early but once seeing the way it was delivered I was appalled. So now of course after UPS picks it up then they’ll with in the 5-10 business days refund the money. But no worries! They said we could spend another $300 to order another one today while waiting for the “new” one to be order and just hope that it doesn’t happen again. The customer service rep told me it was “very rare” for things to come damaged so she was sure it wouldn’t happen to the second one. Such a great thing for a mainly applicable company to leave at the door."