Country Time Pet Retreat

"They are so good to my Jack boy! I wouldn’t bring him anywhere else! They’ve helped us in a bind, and out of a bind! So appreciative! Couldn’t say anything better about them! Jack even gets excited when we arrive! Thank you Country Time Pet Retreat!"

"Poor customer service !! If they treat fur babies they way we were treated then they shouldn’t have this business! Our dog has never been to a boarding place so my husband and I called with questions. First impression was horrible! I explained our dog has never stayed outside of the house before. I asked if it was an offsite facility or a residence to see if it would be a disturbance to sleeping individuals if my dog barked throughout the night due to anxiety/fear. I asked what would one do if they had a dog that barked continuously. I was told they have not experienced that before. They became annoyed that I had the audacity to ensure my pup’s safety by asking questions. I asked what if that occurs. They replied, “again, I have not experienced that”, their tone grew w annoyance and was evidently frustrated. I stopped and noticed my discontentment and knew this place was not inviting, not interested in my questions or helping me feel at ease with dropping off my dog to strangers. Just like our kids, we would check out the daycare center before dropping off our kids, right? As a business owner you would think they would understand the questions and concerns after the customer stated this is their first time. I ended the call immediately on my end, but my husband stayed on the phone to hear them say it is not the right fit and my husband agreed. Yeah, obviously, it’s not the right fit! It was only one question!"

"No issues. I wish the inside dog area wasn't so industrial and concrete. A more homelike environment would make me feel more comfortable"

"Was referred here by a friend. Left 3 of my large dogs here for a week. Overall, my dogs were happy and healthy when they were picked up. One of my dogs has anxiety and his rear paw pads were raw and actively bleeding when we picked him up. His snout and lips as well. Likely from the concrete in the holding areas. I did get the impression that the dogs that stay here do not get individualized attention and are treated as numbered tasks on a list. Not a lot of consideration goes into the comfort of each holding area, but the dog yard is huge and definitely enough space for groups of dogs to play together."

"Extremely happy with services. Joe is a calming sole for the dogs. First time our Doberman Lola was away from home. It was like dropping your child off at summer camp for the first time, we were like new parents. Called last minute to see if she could get groomed which Joe was able to accommodate. She looks shiny and new. Great job Joe. Lola will be going back again for puppy camp. Highly recommend Country Time Pet Retreat"