The Zoo Health Club Nashua,

300 Main St, Nashua, NH 03060, United States

"Came here on day passes worth a week now. I gave it as many chances as I could. But the monthly fee was just not worth it in my opinion. I’ve been to gym all around the country and this has the be the most expensive for the least amount of amenities. $40+ for a tiny sauna and a decent amount of equipment. The free weights area is just stuffed. Plenty of squat racks, but the mirrors really throw me off, they’re placed high(at least 5 feet high), you can’t even watch your form. The staff is cool, they keep to themselves. I’ve been lifting for over 12 years and the planet fitness down the street feels like a better gym. Overpriced is all it is."

"Great staff, clean facility and the owner of the company is very hands on with his clients. We found their kiosk at one of the local fairs and he and his wife were so friendly and took the time to detail everything and answered every question we had. I recommend the Nashua location to anyone!"

"Very few weight machines to work the abs and torso. Loots of free weights. TV not available or part of any gym equipment."

"Nice equipment, but thats about it. 80 degree day, no A/C, body builders still slamming weights, basically WOW with new equipment, a paint job, and no A/C."

"I was on a plan with WOW a commitment free plan which allows me to cancel at anytime. Zoo took over stated my account was grandfathered over as is was with WOW. I called to cancel plan in July spoke with a rep who didn't give much information but all set. Later I am being billed. I disputed it with my bank. Zoo stated we can only cancel a plan in person to sign document so after speaking with my bank I went to sign it close the membership so they can stop billing me in which they informed me I would be billed one more time again right after i signed it, not even a warning before. Even when I canceled my plan verbally over the phone with a rep, who clearly didn't have the proper training as he never advised me it had to be done in person. They said WOW did the same process to cancel memberships as Zoo did, that is incorrect and the reason why I paid more for my plan to have it commitment free. They are still billing me to this day. I have not stepped foot in that gym in months. They also give false advertisement says on the website open 24 7 but when you go on the weekends the doors are locked and the other members won't let you in as the pay additional for weekends and think you don't have to membership. I simply asked for a refund, cancel my plan and no future bills and they will not take a moment to understand where I am coming from, my plan I had with WOW or even take accountability for their reps not giving correct information, they are only being greedy for 48 dollars. I have had enough. I have disputed with my bank again, submitted a complaint to the attorney General and also a complaint to BBB. I will also be sharing with FB to save anyone from stress and financial issues. As of 9-29-23 You did response by still billing me. You never submitted any proof on the type of plan I had for 29.99 which I DID find and have submitted yet another claim to the BBB again for review with proof. You are not owed the 47.49 because I was in fact on a commitment free plan for the 29.99. It's sad that all of this had to happen over 48 dollars. It shows I did make the correct move by not sticking with your rip off plans and unprofessionalism. If zoo was a company that cared about its customers You would have allowed me to show you my contract, which you don't have from WOW and try to convince me that WOW never had the plan I stated I had. Instead you continued to bill me and cause over drafts to my account leaving me to have to go back and forth on this time consuming matter that could have been resolved if you weren't so money hungry. You do not care for your customers."