Southie Nail Bar

"I was a customer at the salon for about a year and a half before I decided to switch to a different salon. Unfortunately, my preferred salon is closed on Sundays and I desperate needed a manicure. For this reason, I decided to return to Southie Nail Bar as I remembered their work was of good quality with some of the technicians. I scheduled a Gel X manicure and when I got there, they continued to ask me if I wanted Gel X or something else although I had already said Gel X. Then, I asked my technician if we could do a design and I showed her picture of it. She said yes one moment and proceeded to take my phone to show the picture to the manager and other technicians without asking for permission. I could see them all explaining to her how to do the design. My issue is not with her asking but with her taking my phone and already agreeing to do something she did not know how to do. Then, she came back with my phone and proceeded to start taking off my previous nail products. I had told her that I had polygel on my nails which is similar to acrylic. She then asked another technician to ask me what I had on my nails. She continued to use the dremmel drill while looking at the other technician which caused her to burn me multiple times. Then she started putting the gel on my nails again, which was weird because she did not clean my cuticles or prepare my nail bed apart from putting the dehydrator on. I interrupted her and asked her to please clean up my cuticle and other dead skin around my nails. She proceeded to do it with force and very quickly. She completed the design, which looks good but I am not going to the salon to tell someone else how to do their job or to be hurt while I am trying to relax. My technician also didn’t know what to charge me for and another technician told her what to charge me. The Gel X manicure is supposed to be 70 but I ended up paying 95 plus tip without explanation on the price. Again, the nails looks nice now but I was vigilant the whole appointment so they were up to my standards. Now I definitely remember why I stopped going there"

"I love the ART I get to enjoy every single time I visit Jess. She’s incredible and makes my nail design dreams come true!"

"An absolutely horrible experience: - salon is filthy and they do not sterilize tools - manicure lasted 15 minutes and the employee was actively on her phone ordering food throughout it - polish is all over my hands - my nails were filed down to the skin without my permission - she grabbed a dirty bowl from the sink and filled it with cold water to soak my hands I called asking for a refund, they refused. I will never be returning."

"Went here on a little Valentine's Day date with a friend. We were happy this salon was able to fit us in, but disappointed with the the cleanliness of the salon and quality of the gel manicure. The other two salons I go to often in Boston use tools that come out of a sterilized pack- this salon used tools out of a cup full of pens and other used tools. The salon itself wasn't clean and acrylic dust was everywhere. They didn't soak my previous gel manicure off and ended up just using the dremel until my nails literally burned and turned brown where the nail got too hot. At one point, I had to ask for a break because of pain, it was a nightmare. The gel manicure looked good for a day, but started to chip right away for both my friend and I. Honestly Gaelic or any other nail salon may be a better choice if you want a relaxing and long-lasting manicure."

"An amazing experience! I'm completely new to getting my nails done, only on rarely on special occasions, but now I'm convinced to come back for another set sometime in the future. The store is very clean and organized with upbeat pop music and a beautiful main area. While I had scheduled an appointment online, they were flexible with me coming in a little bit late. My nail tech, Meagan, was really sweet and polite. She was always gentle with my hands and when handling my nails. She helped explained different nail styles when I had questions and was super patient with my requested nail art. It took about roughly an hour and a half. Thank you so much for the joyful experience!"