Panera Bread,

92 Derby Street, Hingham, MA 02043

"I went to order coffee at 5 PM. I wanted light roast coffee. And they told me that they only serve light roast coffee until 2 PM. The customer service is not great at this location. Also, there was a staff that was working , he had Long hair and was not tied up and his was all over the place. Not good hygiene for a restaurant. It’s sad to see that this Panera location brings the reputation of other Panera down I love Panera and in other location the service , coffee and food is Great."

"Ordered a large coffee with a meal we waited a long time to pick up. All coffee offerings were empty when trying to fill cup the first time. Waited patiently to tell guy working register that all coffee dispensers were empty. Told he would get someone to address it. After 15 minutes, no action on coffee replenishment yet. Let folks in food prep area know of issues, was told they were sorry and it would be taken care of. 10 mins later, still no action to address lack of coffee in the store. Told staff once again about issue and needed to leave since we were in the store for an hour already. Gave up waiting and left store, even-though I paid for a large coffee and never was able to get one. Lack of leadership and customer service readily apparent this day. Will probably not return to this store again."

"I had ordered take-out and they were working hard on fulfilling the orders, David, the manager was helping make the food- when we left and drove home and went to eat, I noticed my sandwich was incorrect so I called up and asked them and they said they would take care of me right away. I drove back, David addressed me kindly and said they were making the correct sandwich and gave me a free cookie. I would definitely recommend Panera in Hingham and make note that David - the manager, and the cashier were both very kind and accommodating. Thanks for your hospitality."

"3/2023 - We came to try the new sandwiches. We got the both customized. Their was nothing on the packaging letting us know the difference between the two. 11/2022 - We dont go as often because of orders being wrong or missing items. Apple salad had sliced tomatoes instead of cherry tomatoes and small amount of chicken. Missing chips. No utensils. Hard to eat your food when your not going home and open the bag after leaving to find missing items, have to make a stop at a store to grab a box of utensils. 2020- Food was good. Broccoli cheddar soup wasn't hot, more on the not so warm side unfortunately. This locations salad was more filled then some other locations we've gone to, on multiple occasions. Sandwich was good, but the cucumbers I added to customize it were crouton square size instead of slice's, so I took them off and we used them in the salad."