Dunkin' 5 East Street In Mobil Gas Station, Tewksbury, MA 01876

"id give it 0 stars if i could. every time i go inside i stand there for 10 minutes watching the workers take every drive thru order but pay no attention to the front counter. had to leave to go to another dunkins after waiting 10 minutes"

"I've been to endless Dunks in the past 30+ years....This Dunks is by far the worst. Especially for EXTREME lack of customer service. With so many locations to choose from, why anybody would ever be a regular customer there is beyond me??!!!"

"The coffee was absolutely awful I ordered Charlie with cold foam she put whip cream. She insisted that I ordered whip cream. She was on her phone the entire time taking my order making my order and cashing me out all I can hear on the speaker was her phone the other person talking. She didn’t have a smile worst customer service by this lady working the Night Shift i’m real big on customer service I do not like to post negative reviews but this one was well deserved and needs to be taken care of hopefully the owner sees this"

"I truly regret eating at Dunks every time... once in awhile my coffee is bomb but the food sucks everytime.... this time the cardboard croissant tasted extra cardboardy, the cheese was so cooked it turned to plastic and the egg weirdly was falling apart. I usually go somewhere else always for breakfast food but once in awhile I get stuck here. My request for sugar packets was greeted with confusion and my initial order taker barked "Anything else" extremely loud after the coffee order and then sandwich order, so I was almost reluctant to ask for extra cheese but because I hate the food here I usually try to drown it out with cheese... BUT overall the feeling of being a bother to the employee will never sit right smh. I need to get a better coffee maker and more eggs this was not worth the $7 something it cost."

"Consistently understaffed. Every time we decide to go inside and every time that was a mistake. They prefer drive through over lobby customers. Two weeks ago, we waited five minutes to even be acknowledged by a worker and then another three minutes before they helped us. Today my husband was stuck in there for 14 minutes before returning with four muffins!! I work in the food service industry, so I know that people tend to exaggerate when they give a time reference like that. But I looked at my watch and stopped the time - I am not exaggerating here. A few months back, one of their servers went on a rant about how much they hate working there because management and more tenured workers don't care and rather "work" in the back than help them out with taking orders. We gave them the benefit of the doubt way too many times. After being disappointed and ignored on every visit for months, we finally decided not to return ever again. This location needs to figure out what management can do to properly train and retain people. Paying slightly above minimum pay is not enough. It would help to look at staffing levels or have workers share the duties. It also doesn't hurt to smile once in a while."