Potbelly,

2 Wayside Road, Burlington, MA 01803

"This place has really gone downhill in the last few years. Last time I picked up from the place there was only one person working in the store. Last time I had something delivered I was missing two items. I tried calling the store twice but no one picked up. It’s a real shame. This place used to be great but now it seems like corporate has neglected to solve its issues. Food is still pretty good if you like slightly better food than Subway. The hot peppers especially are still top notch."

"I've been going here for years but after today's experience I will never go back. The place was in chaos when I arrived, and my order wasn't ready 30 mins after my scheduled pickup time. When I asked an employee about my order I was told "no more online orders" and was waved off. Seriously waved off like I was bothering her. I told her I placed my order 45 mins ago and paid for it, and she said rudely that I had to wait a huge line and order my sandwich. I asked for a refund and she said I would have to wait in the same line. Great way to treat your customers. Not even an apology for keeping a loyal and paying customer waiting. I had no more time to wait (the reason we order ahead!) so no lunch for me today despite paying for it. Manager promised me a refund on my card. *** update 12/12/23 a week later and I did not receive the refund that was promised. ** final update 12/14/23. Called the location to see if I can get a refund. The phone just rang and rang. I called back later and a women answered. When i asked to speak to the manager she hung up on me."

"I just got a regular avocado sandwich here and a couple other items after waiting about 10 mins. for someone to take my order with 2 people there, one talking on his phone the whole time who was adding the toppings to my order. I tipped 10% for the respect of the workers, they weren't rude or unfriendly but not very personable. When I went to eat the sandwich (it was still tasty), there was no Avocado and no cucumbers, just the turkey, swiss cheese and couple extra things I asked for (jalepenos and salt/pepper). I thought it was a given to add the other 2 items knowing what I ordered. I called the store 3 times and no one answers and it hangs up saying "no one's available to answer the phone, Goodbye". Called an hour before the store closes. They didn't provide me a recipt so I'm not sure if I was charged more or not for the avocado that wasn't in the sandwhich since it costs an extra $2.49 on the menu."

"I visited for lunch at this location during 2 separate occasion - with office colleagues and with family. I liked the service and it was fast, employees are friendly and knowledgeable! One improvement to think - Sandwiches size are small for the price! Overall, I had a good experience on a cold freezing day with excellent hot and delicious Veg Sandwiches, hot and delicious Veggie Soup. I loved the interiors and ambiance. I will definitely be back!"

"I wish I had come here sooner. I needed something quick so I swung in here without enthusiasm. However, the experience blew my expectations away. The sandwiches are excellent! I enjoyed the Mediterranean with chicken and it had a great balance of bread and moisture. The texture was pleasurable, and I don’t often get that experience. Also, the two gentlemen working inside were super nice and knowledgeable. I will definitely be back!"