Dunkin',

66 Concord Street, Wilmington, MA 01887

"I’ve been coming here for a few months now, as I am a bus monitor for a school in the area. Usually, it’s always pleasant, but TODAY, i was highly disappointed & angry. The young woman with blue tipped hair decided she would make HER OWN FOOD, then clock out & walk out. When I LOUDLY said “are you serious?!” The young man asked her about MY order & she acted like she never saw the order, however I was in there for 10 minutes, waiting for a sandwich. I was ASTONISHED that she had the nerve to make her own food to walk out with instead of fulfilling customers orders first 12/8/23 Who in the world wants COLD BACON?! My last few orders from this location have been the snack bacon, however, it’s ALWAYS COLD! Today, I waited about 5 minutes for an online order & the bacon is cold!"

"This Dunkin’ team was outstanding! I ordered a very large order and they took care of it like pros. They were extremely efficient, kind, and professional. Very grateful for their service!"

"They have gotten faster since the remodel. When I see a big line, I don't drive by and the line moves quickly. McDonald's is the fastest, but Dunkin's has vastly improved with there drive thru speed."

"I work across the street. I’ve gotten coffee randomly a handful of times all around 520am. I order the same thing every time, and every time I have no clue what I’m getting. I order a medium iced caramel swirl with 2 creams. Some days it looks like 4 creams. Some days, it looks like 1 cream. Coffee is never fresh. Some days it’s burnt, while other days it’s watery. They need to stop rushing people out the door and make their coffees better. Get back to the basics."

"Popped in here one time. What I got was fine but they forot part of my order. Possibly they seemed short staffed. A line of people and only 2 people working. I felt bad for them. I'm positive if there were one or two more working their service would have been better. It's only reason why I gave 4 stars. They were apologetic and corrected the orders quickly. Some places would have had an attitude these 2 kept their cool and fixed the orders which I liked. You can't blame them."