Dunkin' 612 Middlesex Turnpike In Mobil Gas Station, Billerica, MA 01821

"very cool staff, always speedy with their service and (generally) have a great attitude towards their customers!! thank you guys!"

"I ordered a coffee and told them exactly how I wanted it and they made it wrong. Then when I mentioned it, the older women, dark brown hair, wearing a head set threatened me and followed me outside. Employees were actually yelling at me and called me names. Then she raised her hands and gave me the finger. I do not care what the situation is, that is very unprofessional!! Will NEVER go to this Dunkin Donuts again!! 3 employees got involved and I did not raise my voice until they called me names as I was leaving. Did I mention an employee was talking on her cell phone? I think I should call corporate."

"Used to be great a few months ago but the new hires have ruined the flow of this Dunkin. I always order thru the mobile app at least 7-10 minutes away. Will get there as I do walk in and my order still hasn’t been made until I’ve said something. The drive thru line is usually never that busy either."

"Waited a while to get served, got bacon egg and cheese with undercooked bacon and then was missing my drinks from my order. I've been to busy Dunkin's before but a two car line shouldn't take 10 minutes."

"I never leave reviews, but this time I will make an exception. I tried to give the place a chance. I really did. But today is the straw that broke the camels back. And I will never be coming back to this location ever again. I have been going to this dunks since before their renovation. Since the addition of a drive through, the new staff has consistently either messed up my order or given me someone else's Coffee. Shame on me for not realizing it until I had already left the premises, but shouldn't they get it right the first time?! And it's not justvthe drive through that's the problem. Going inside the building, the staff seem to joke around and not even acknowledge the people in line. They just go about their business, joking around yelling back and forth with each other. No "hi I'll be right with you" or "sorry for the wait" just "what can I get you?" With a personality that shows they really don't care to be employed there. Today I ordered my regular coffee it's not a complicated order. It's a medium French vanilla iced extra extra. The woman on the headset SCOFFED at me and laughed as if I was being ridiculous ornover complicated. I've worked in customer service for 10+ years. Scoffing at a customer for a simple order is NEVER acceptable. Im sorry I'm patronizing your store. To make matters worse. My coffee was wrong. They gave me a caramel coffee. I guess ill go somewhere else where I'm actually appreciated."