Wendy's

"On 11/29/2023, I placed a mobile order for my wife and I to be picked up by the drive thru. When I arrived there was a line at the drive thru which is not a problem, but it took 10 minutes to get to the speaker. When I pulled up to the speaker, no one responded for another 5 minutes. When someone finally spoke, I told them about my order and told me to pull around to the second window, so I did. When I got to the window, I was told that they had a call out and it would take a little bit longer to make my food and I was asked to wait in the parking spot across from the window and they call me over when it was ready. I waited in that spot for about 15 minutes. I noticed other cars in the drive thru coming by the window and yelling at the window while driving by. After 15 minutes, I saw another person who also parked walk up to the window and the manager told him the restaurant was closed. At the same time, I saw other employees, including the person who told me to wait, leave the restaurant. I went to the window and the manager started yelling right away that they were closed. I explained the drive thru person told me to wait. The manager said that she does not know why they told me to wait. The person who was on shift to make sandwiches did not show up. There was no one there to make sandwiches and they had to close. She told me I had to call 1-800 phone number to get a refund. This location has started to slip and fall apart from the top down. The past three orders I did get, they have been missing food or been given the wrong food. But one thing I do not understand is how you have a staff of 6 to 7 people, and no one is trained to make the food accepted one person. Not even the Manager could flip a burger. It is really bad to only have one employee being able to do a task, especially the most important one. This location needs to train everyone on everything or needs a new staff or close down."

"Here's something that's too rare... my meal was hot, my order was accurate, and I got it fast. Somehow this Wendy's has been able to attract competent employees. So refreshing! Thank you!"

"The food is great here. The manager does a very good job. They actual give me my sauce for the nuggets and ask me questions. This is way better than the Wendy's at Burlington. Please continue doing what you're doing."

"Extremely inconsistent with its own company app, app states restaurant closes at 2 AM. I made my order at 1 AM waited at the window multiple cashiers management whoever walked by the window. Did not say one word waited 15 minutes to find out that the store was closed. Common courtesy would be to at least let me know instead of just looking at me like I’m doing something wrong when your own misinform app confuse customers as I was not the only one waiting room and making orders. I know going on here no restaurant will take accountability for us, but I just wanted everyone to know."

"Burger, drink and fries Burger tasted rancid. Threw it away. Drink tasted disgusting. Threw it away. Fry's was only thing that wasn't disgusting."