KFC 931 Riverdale Street, West Springfield, MA 01089

"If you think you are going to force me to use that stupid computer to order your mistaken I walked out 2 times without ordering and you lost a good customer that would always stop in and order every day I pay with cash I will not order from that stupid computer I will never eat at kfc again as long as you force me to order from it and kfc was my favorite place to eat"

"This place does not pay attention to what their doing how I order a 8 piece chicken and a 8 piece tender fill up box for the crew which is also suppose to come with fries and when it gets to my house I’m missing 8 tenders and no fries. Get it together back there"

"I went to KFC Thursday, September 28, 2023 in West Springfield: 931 Riverdale Street. The lobby was supposed to be open until 10pm & they are serving food until 11pm. The lobby was closed, so I downloaded the KFC app, and put in an order, which was paid through the app. Got a notification that my order was ready. Had to go to the drive-thru window on foot, and knocked on the window to get the employee's attention. He opened the window. I told him I was there to pick up my order, showed him the app, and then told me a DoorDash driver picked it up & to cancel the order through DoorDash. I didn't order through DD. First lie. Then I was told it wasn't ready. Second lie. I asked to speak to the manager, and he went in the back, came back out, and told me the manager said to cancel the order through DD as well, again, I don't have DD. I ask to speak to the manager again, and he goes to get her, he doesn’t come back out, but the manager does. She tells me to cancel the DD order, again, I don't have DD. Show her it's the KFC app & the order has been paid. She then told me they didn't have the item I ordered, so I suggested a different item, she told me that was not available either. Then tells me they aren't cooking anymore. Lie number 3. While waiting for an Uber to get back to where I was staying, multiple cars were going to the drive-thru & picking up food. There were no bags of food when I was at the window, which means they were cooking food. So, my money got stolen."

"Normally I would be satisfied with a KFC spicy chicken sandwich and fry combo, but NOT at this location. Stopped here on our way home from vaca for a quick bite. The SPICY part of the sandwich was barely noticeable and I went to counter to get some on the side and was told they don't give it out and that DAB was normal. Guess if they didn't over salt the fries they could afford a little more sauce on the sandwich.Jyst won't go to that Location again."

"Do not. I repeat, do not attempt to order food after 8pm. By this time their inventory will have been depleated. (Side note: this location consistently has inventory issues.). The employees that work this shift don't have the competence to run it. My famous bowl order came with all breadcrumbs. .Drive through was at least a 20 minute wait. Before I got to the window. And another 5 mins at the window. God awful."