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Banfield Pet Hospital
11 Commerce Way, Johnston, Rhode Island 02919
About the Banfield Pet Hospital
Banfield Pet Hospital in Johnston, Rhode Island, is a leading veterinary care institution dedicated to providing high-quality medical services for pets. With a team of experienced veterinarians and state-of-the-art facilities, Banfield Pet Hospital offers comprehensive care for all types of pets. From routine check-ups to advanced surgical procedures, they are committed to keeping your furry friends healthy and happy. Visit them at 11 Commerce Way for compassionate and professional pet care services.
Photos of Banfield Pet Hospital
11 Commerce Way Ste 7, Johnston, RI 02919, United States
Opening hours of Banfield Pet Hospital
Monday:
07:00 - 18:00
Tuesday:
07:00 - 10:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
Closed
Reviews of Banfield Pet Hospital
"I thought I would give Banefield another try after having less than desirable experiences at other locations just to find out it’s the same experience just a different location. Any time I try to call, no one answers the phone. Last time I tried to make an appointment, they told me all they had were walk ins on that day. I overheard the woman checking out beside me make an actual appointment on the same day. So I asked the woman who was checking me out why that would be. She seemed annoyed and asked if I needed to make an actual appointment. I had to reschedule this appointment as it no longer fit into my schedule. When I spoke to the employee on the phone, she seemed helpful and willing/wanting to help. I told her I www very busy and would prefer not to do a drop off. We originally discussed a scheduled appointment as I was reassured I would be in and out in 10 mins or less. However she came to the conclusion that a drop off would be better. I explained, that would be fine but she has a grooming appointment at 2 and I’d need her before that. I get to her appointment today and they tell me someone will be in, in a few mins to see us. 30 mins later and still no one comes. I walk out of the room and tell the girl Kaytlin at the front that I have another commitment and need to leave and that I’d like to cancel my wellness plan. Because to me, if this were a drop off why am I waiting 30 mins to drop off? And if it were an actual appointment, I was told I’d be out in 10 mins. No apology or anything. Just were short staffed and there are no notes saying this needed to be a quick appointment. This was just a recheck - that I was told I needed to have. Jonnie, the tech who was going to assist finally came out and said she could help now. I said okay, as long as she’s done in 10 mins. She took my dog back and 15 mins later came back out (without my dog) looked at me and said, I didn’t know you were still here. This was just a drop off. No apology, no I’m sorry no one explained that to you. And Kaytlin just saw me sitting there the whole time. Why would she not say something? I asked who the clinic manager was and later found out it was Megan. When asked if I could speak with her, I was told she’s not in, and they don’t know the next time she’ll be in. I know things happen, however, not once did I get an apology or we messed up. Needless to say, I am not coming back. Awful customer service and no respect for clients."
"Terrible service. Failed to log our appointment, and refused to see our cat for a simple rabies vaccination. This seems to be a pattern with Banfield in general, as we’ve had similar disregard at other locations."
"I will never take my cat to Banfield Pet Hospital again. The fact that they feel comfortable enough to hire someone with a well known history of animal cruelty makes me question if any of the workers here even care about the health of these animals. The second Banfield Pet Hospital hired Janine Oliver, they lost not only my respect but everyone else who cares for the well-being of animals. Truly makes me sick to see a place hire someone so evil. How many other workers here have a history of animal cruelty or their license being revoked in other states? This place have 1 to many."
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