Dunkin' 167 Daniel Shays Highway, Orange, MA 01364

"I was in fuel side. To me Duncan's sandwiches have gone down in quality and up in price... try not to stop there.. I'm impressed with gas station side. Friendly and funny cashier and fuel prices are very competitive."

"I bought an iced coffee and the girl hands it to me with the top of the lid filled with coffee. She hands it to me, and as I can’t see the top of the cup from my sedan, I proceed to pull the cup towards me like any human does to take their purchased item, which with the lid holding its max capacity of liquid of about 3-4 tablespoons of liquid, it ends up all spilling in my lap and all over my hand. Girl says nothing and tries to hand me my card. I ask for napkins, she hands me some, and I begin to clean myself up. She tries to hand me my card again, and I say “hold on” as I’m still cleaning up the mess she set me up with. How do you not know to wipe the lip off of liquid before you hand it to the customer. Incompetence. Then she places my card down inside in the counter, walks away and begins to talk to her coworker, who begins smiling as she is jerking her thumb over her shoulder at me. He smiles more and says something to her. She walks out of view of the drive-thru and the boy hands me my bag of food. I asked “is she embarrassed for spilling coffee on me?” Because I was wondering why she walked away and didn’t come back. He smiles, looks back at her, then back at me, and says “no.” I didn’t but I should’ve said “she should be.” Whatever, drove away, my jeans covered in sticky coffee, I pull out the food I bought and it’s dripping in grease. Covers my hand in grease. Also, they used the snacking bacon rather than the regular bacon in my wake-up wrap so it was sickeningly sweet. Gross. The overloaded hash browns were luke-warm, and the cheese sauce was literally refrigerator cold. I’ve never had a more spectacularly terrible experience at a Dunkin."

"Appearantly front counter needs metrics tied to it as well, so walk-in customers can get served."

"Without question the worst drive thru service I have ever received. We waited about 10 minutes to get to where we could place our order - not great but not terrible. After waiting over 5 minutes without hearing anything from an employee, we called out to them to see if they were even serving. They said they would be with us in a minute. We waited another 6 or 7 minutes before we could place our order (ONE ICED COFFEE). Pulled up to find 3 more cars still waiting in line around the corner. We sat in this line for another 15 minutes with NO movement from any cars, no movement at the window, no one being served. Finally we gave up and just drove away, after waiting well over 30 minutes for an iced coffee that we never got. Will NEVER return to this Dunkin, you’d actually save time by going 20 minutes out of your way to a different location."