Franklin Veterinary Clinic

"I had a very difficult decision to make today . Dr Wesley is my Vet. He is the most caring and compassionate Vet I have ever had. I thank him for the opportunity to have him taking care of my pets. Alice his technician who assisted, was incredibly and truly compassionate also. To all the staff thank you I know you loved Zen too."

"What business closes between 12 and 2 every day? switched vets because they’re booked 3 months out for emergencies for my pet so I’m left with tufts which is triple the price of a normal vet for emergencies. Sorry Franklin vet but figure it out."

"ADDENDUM: I had a wonderful conversation with a vet and I now want to change my review with 5 stars and a renewed confidence and compassion in and for Franklin Veterinary Clinic. Communication is the key to most issues. Should I have another issue, I will communicate it directly to the staff instead of to Google. I've been seeing veterinarians at Franklin Veterinary Clinic since 2001. I called recently telling unknown receptionist my dog had a blaring ear infection. Sure, we can see your dog in 12 days she says. My reply is that unacceptable. The vets know me, they'll trust me with medicine and my dog cannot live in an infected state till you can see him. They did ultimately give me the meds and he healed before the date he was to be seen. Another call with a suspected ACL Tear- sure come in 13 days. Seriously? 13 days ? They always had time to see me for urgent matters. In 2023 I noticed a huge change. No longer does the front desk know who you're calling about and this unknown person makesa judgment call based on availability rather than urgency of matter. What has happened to your compassionate practice Dr. Castillo? Please tell me why you don't leave room in your schedule for urgent visits? My mechanic is more accessible than you are. Please tell me that is wrong."

"Doctors are nice and helpful for the most part. I find their pricing for shots to be a little pricer than local clinics but they do also do the full exam at that time and get to know your pet better so that's a plus. The front desk always seems to be a bit irritated or inconvenienced in my opinion though. Maybe we have just caught them at a bad time most times. But, that's our experience!"

"Dr. Dan Castillo is an incredibly compassionate veterinarian, human being, and man. It is my honor to know him as a customer through the entirety of his tenure at Franklin Veterinary Clinic. We've had two dogs that were his patients and it was our privilege and good fortune that Dan took over a practice where we'd been going. We've lived in the area for 36 years. He truly cares about the animals and he volunteers every year attending to animals in Dominican Republic. If you've not read his book, you should. It explains how he became who he is in all respects and it is incredibly honest - a quality all but lost in today's world of "fake it till ya make it". This is a rare person in our community and we should be thankful that he's here. We soon will be ready for another dog, but not just yet but as soon as we do, Franklin Veterinary Clinic will be our medical advisor and place!"