Sofi at Salem Station

"After living here for 1.5 years, I would not recommend this property to anyone. Unfortunately the property management seems to have been very overwhelmed, understaffed, and mis-staffed, which leads to many property quality issues and lack of reliable support. I could write up a 1,000 word essay on why this property is not worth the "luxury" pricing, but in short - I dealt with CONSTANT pests (bugs, mice), un-safe conditions (homeless people living in vacant units), and unreliable management (no way to contact anyone in the office, billed double my rent one month, took 2 months to pay us back). We needed to leave for our mental sanity at the end. If you are debating moving into this place, please keep looking."

"Update 01/29/2024: Upon gaining access to the gas water heater I found that it's sitting an a water holder to contain a leak that was never properly fixed which may be blocking the exhaust to the gas water heater. The last time the inspection form was filled out was in 2016, about 8 years ago. So not only did they take a huge risky shortcut with a previous repair of the water heater, they also have stopped inspecting them entirely while charging more and more rent, I assume to just gain more and more profit. Update 01/28/2024: They no longer have emergency maintenance. Our gas water heater stopped heating water and is locked behind a door so we don't have access to it. We submitted an urgent maintenance request and have heard nothing back about it. We tried calling the number listed on their website for maintenance and it says it was disconnected. Similar they will NEVER reply to an email or say they received an email from a resident in order to further ignore issues from residents. Package theft has also become an issue, and they refuse install a security camera in the package area or anything. Talking to other residents the current owners and managers have been the worst that this building complex has ever had in its 20 years. Old Review: Just moved to Salem for my wife's work, the community seems very friendly and kind and walkable which is great. Pros: -Amazing location next to the train and within a fast walk to downtown but (hopefully) separated from the downtown enough for October madness in Salem. -Beautiful and spacious pet friendly Apartments Cons: -Price, have never seen another apartment jump in price so quickly. Rental units for the same floor plan went from $2770 to $3450 in just two weeks. I assume it's due to the use of the automated pricing App that the DOJ is currently investigating for trust issues. -Try to move in during a week day during work hours to get the walk through and stuff. Moved in on a Friday evening after work hours which caused some issues including having to break open our deadbolt after it broke. Management did accept a good compromise which I'm happy with for that struggle when they were back at work on Monday morning. -Water pressure is low at least in my 2nd floor apartment. Update: Installed a new shower head it gets far better water pressure, so for just $30 that issue was solved without much effort. Since moving in the maintenance has been far better. All issues have been resolved the first time they came by. The price is still high, but that's more of a location thing that anything else. Hopefully more developments and competition will be build and supply will reduce the cost in the future."

"Update 1/2024 - absolutely no insulation and very drafty. Many of the window panes are straight up separated from the wall and windows frost up. Our patio door has about a 1/2 cm gap to the outside so we have to shove a blanket. - sky high energy prices to boot - a really poorly organized snow removal process - continued limited public parking because construction vehicles take them up as storage LOL - Willy nilly parking enforcement. Come on by, park in someone else’s spot, park in a handicap spot, park in a fire lane! You probably won’t get towed outside October. Update 10/10 Here are additional things you should know: - no ability to buzz people in. so you either have to go downstairs to let them in, or share the code which you're "not supposed to do". Was told they were updating the system but other residents say that management has been saying that for a long time with no action. - some external building doors that don't latch shut unless you hold there for 10 seconds - no emergency maintenance - very few guest parking spots (ppl use them for “free” parking, no recourse) - not enough bike spots in the bike room - no security - paper thin everything. Want to hear your neighbor’s a normal-volume conversation? Upstairs neighbors wear shoes inside? Someone outside talking? Neighbor flushes a toilet? You’ll hear it all. - VERY drafty and poor quality windows and doors. My windows come straight out of the fixture whenever I try to open/ close them. My patio door has about a centimeter gap to the ground. UPDATE 10/3: Don't let the newly painted exterior and nice landscaping fool you. Kitchen cabinetry is falling apart, no soundproofing and its literally in the lot of the train, rusty low-quality appliances, leaking ceiling causing electrical damage and an unusable bathroom, poorly filled holes in the wall, misaligned doors, an alarming trend of squatters in the buildings, a leak that damaged the "gym" with holes in the ceiling for weeks AND ruined people's homes, a nasty trash situation that is only 1 dumpster for the entire complex that seems to have pick up 1x a week, and all with a total lack of communication from management. They're totally understaffed and I don't even know who to call when there are emergencies besides the police. Wish someone had written this review for me when I was applying so I could stay away. The best part is the location, honestly, which is great because you can go somewhere quickly when you want to get out of the apartment you can't fully use. Original Post: Just moved in and it’s been really disappointing. Like other recent reviews, it was way too difficult to have basic communication with the agents. Even before applying, the “associate” who I texted with couldn’t tell me anything about the unit I was interested in (square footage, location in the building). It took 2 weeks to hear from mgmt after submitting our application and calling/emailing multiple times to get an acceptance. Then some of the info they give in the welcome package is outdated and the payment site doesn’t property post the rent bill (we got some whacky requests to pay via a certified check at a 7/11 ??). It’s like they don’t know how to move in new tenants. We started our lease on a Sunday and they didn’t leave keys as they said they would, there are missing fixtures and a leak in a room. They never gave us our Amazon locker code nor guest access codes. The emergency maintenance number doesn’t pick up and there’s no other way to call property management, which is really concerning. I hope it’s just a fluke and we moved in at the wrong time. I’ll update my review as the building has a chance to rectify the issue, but right now it’s not been a warm welcome. 4 stars for location, 3 stars for apartment layout and storage, 2 stars for amenities, 1 star for move-in process, 1 star for quality"

"There is a huge issue with package theft at Sofi Station with no action from upper management to help resolve this for tenants. We have personally had hundreds of dollars worth of items stolen in the last year and there has been no solution despite multiple requests for help. Would only recommend moving here if you don’t ever order packages or if you don’t care if your items are regularly stolen. Attached a recent photo of packages ripped open in plain sight and items taken."

"I was a resident at Sofi. From the day I moved in, the public door used for residents to enter the building was malfunctioning and slamming my bedroom wall. This caused sleep disturbances every time a resident entered or left the building. I have a severe auto-immune disease and having interrupted sleep was detrimental to my health. I stressed this to Kaitlyn in particular and throughout my 1.5 year lease, the door was "fixed" then would break days later, slamming again. I asked to move units and was declined that option. Then a few months after moving in, my apartment became infested with mice. The mice were leaving droppings all over my furniture nightly. Maintenance left traps, never caught them. Months later, after complaining, pest control got involved and laid the same traps while never catching the mice. So I lived in disgust until my lease ended. During this time, I was bribed by Kaitlyn with a discount of $500 to delete my negative review and change it into a positive one. I also never heard from mgmt until I did have to leave a bad review. Now that I no longer live there, at Sofi with the mice infested apartment with a broken slamming door scaring me awake, I feel the public should know the truth. They also sent me a final bill that I will not be paying as they should pay me for paying $2500 per month for all of the months that I had to live in a health hazard and had sleepless nights."