Fulham Salon - Wellesley

"I'd like first to say that I don't mean this to be a slight on the woman who did my hair - Jamie was very kind and I loved talking with her. I paid upwards of $300 (twice the price of what I'm used to) to have my roots rebleached at Fulham Salon Wellesley. I left the salon with very prominent bands of cool white toward where my roots were touched up and patches of my hair that were incorrectly toned and orange in color. I'm a college student, not a resident of Mass, and after my appointment I had to return home to attend to family matters. When I came back, I called the Salon to see if I could get a touch-up, as I'd spoken with some friends at home who encouraged me to do so as the quality of my dye job was not at all equivalent to the price I paid. I was greeted by an unfriendly, unkind, and unsympathetic woman on the phone. I informed her what the issue was, and she first told me that I "could have done something about it" if I wanted to, to which I'd like to say that if three hundred dollars is not enough to pay to have your salonist tell you that there's prominent banding in your hair and to come back later for a touch-up, I don't know what amount of money would get me that service. That shouldn't be on me - I'm not a cosmetologist. I'd also emphasized my lack of experience in these sorts of things during my appointment-- I'm a college student, I don't have the time or money to get my hair done very regularly and I'd saved up because I hoped to have it done by competent and kind folks. In any case, it floored me how unkind the woman on the phone was. I certainly wasn't expecting a heartfelt apology, but it felt like she was just telling me to get lost for understandably being hesitant to put down any more money to people who messed up my hair once. For how much money you need to pay for any kind of service here, it was insane. EDIT: I can't reply directly to the business' reply. I'd like to say once again, as I wrote, that I was NOT in the state. I cannot teleport. I was not in the state of Massachusetts for 10 days after my appointment. I had to leave. The day after. Which I said both in my review and when I called. Thanks."

"I’ve been seeing Danielle for 5 years in this location. It’s a very far drive for me so every once in a while I go somewhere more local and am never fully satisfied with the work. It doesn’t matter what I have done, if Danielle does it, I love it. Her style of coloring, blending and cutting is natural, beautiful, effortless and is always worth the extra drive. Not only is her work great but she’s an even more amazing person and I always have a great time just hanging in her chair."

"I went in for a short bob and got what I wanted and more. Danielle did a fantastic job, and we had a great conversation. The salon itself is very nice. Clean & cozy. You’re greeted when you come in and are offered complimentary water, tea, coffee, or wine. The bathrooms are also immaculate. A definite recommend for anyone in the area who needs a nice haircut."

"Sherry is the best! She's very thorough with her consults and always makes my hair look so good. I've come to her with everything from a surgery shaved spot on the side of my head to pregnancy hair that was growing out of control and she's always thoughtfully and kindly figured out what to do so that I leave the salon feeling like myself again. Color and cuts with her are consistently well executed and beyond my expectations."

"I tried Fulham salon because I wanted to try a salon closer to home. I've been going into Boston to the same salon for 12 years. Boy did I hit the jackpot with my hair stylist. Sherry Pan is an absolute angel. I'm so excited to have met her. She took her time listening to my needs, gave me the exact cut I was looking for. She was very attentive in asking if I had any product sensitivities. She also educated me on how to use my new leave in hair conditioner, hair serum, heat protectant and hair oil. Not only did I leave the salon feeling gorgeous but also confident that I can help my hair stay healthy, with new found knowledge thanks to Sherry. She’s a perfectionist - watching her work I could really tell she cares about her craft. Thank you for your amazing work Sherry. I'm so happy I found you & can't wait to come back for my cut & color very soon."