Washington Crossing

"It is very nice place to stay! Good and calm neighborhood. Good looking apartments, good service and maintenance. Little bit slow answer for non-emergency problems, but all problems always get resolved. Good and nice staff, especially in office, they always trying to help and answer your questions"

"Lived here for 15 years (Active duty military). Several different management companies over the years, some better than others. The last being the absolute worst. As a wounded warrior 100% disabled combat veteran, who was transferred to West point, NY for medical care and a medical discharge, I was in a state of shock that after all of the time that I made Washington Crossing my home the current management company refused to abide by the federal Sailor and Soldiers act and refused to allow me break my lease. I had given to the required notice , included a copy of my orders, and paid most the last month’s rent. I attempted to pay the remainder, but, they pushed $500 (rent was 2900) to a collection agency. Yes, So this company is, in my opinion, anti-Military and extremely greedy. Be careful if you are considering this property."

"We lived here as tenants from September 2020 for three years. I want to state facts about our move-out process so others don't experience what we went through. On September 7th, when I went to the office to return the keys, I informed the Assistant Community Director about the partial damage to the carpet. She mentioned that since we had been renting for three years, we would not be held accountable for the penalty due to the minor carpet damage. However, on October 6th, we were notified that we owe a fine of over $1,300 to replace the entire carpet, saying that they’d be charging 3/5 of the entire price of carpet replacement since we lived there for 3 years. If not paid, they informed us that it would be handed over to collections. We are deeply disappointed by this apartment’s inconsistency in their word. Attached are some pictures of the carpet before we left, which is in by no means worse condition than normal wear and tear over 3 years"

"After moving out of this apartment, the management charged us $672 for countertop replacement. When we moved in three years ago, it wasn't in pristine condition. I never thought of the furniture as brand new. Some parts of the countertop coating were not adhered well, but I brushed it off as no big deal. Laminate countertops typically have a lifespan of 5-10 years, but management stated that the lifespan is 30 years and because of that they’d charge us for full replacement. It is ridiculous to suggest that even the lowest quality laminate countertop that we’ve used lasts 30 years in their books. As shown in the picture, there was no special damage that we did to the counter top that's not within normal wear and tear throughout 3 years, yet they're charging us for the full replacement cost. We're utterly disappointed with this management trying to extract money from us through misleading information."

"While they are very kind when attracting customers, once you decide to leave, they only uphold their perspective and do not consider the tenant's stance. Communication was extremely challenging. In fact, upon move in they promised yearly carpet cleaning, and we’ve requested it multiple times since 2021. They kept promising to get it done, but never once delivered in the past three years. Consequently, we had to purchase a specialized carpet cleaner ourselves. The dust was so severe that it caused allergic reactions, making my mother cough excessively."