Hancock Village Management Office
One Hancock Village Drive, Brookline, Massachusetts, United States
About the Hancock Village Management Office
The Hancock Village Management Office, located at One Hancock Village Drive in Brookline, Massachusetts, is a real estate agency offering new single-level and townhome apartments with modern amenities. The community features a new Community Center and pool, as well as easy access to nearby restaurants, shops, and public transportation. Residents can enjoy spacious two-level apartments with private entrances and patios, as well as onsite fitness center, resident lounge, and home office center. The Chestnut Hill area is known for its upscale shops, restaurants, and recreational venues. The Hancock Village Community Center offers state-of-the-art facilities for residents to enjoy. With beautifully landscaped grounds and a commitment to philanthropy, the Hancock Village Management Office provides a comfortable and caring living environment for its residents.
Photos of Hancock Village Management Office
One Hancock Village Drive, Brookline, MA 02467, United States
Opening hours of Hancock Village Management Office
Monday:
09:00 - 17:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 16:00
Sunday:
10:00 - 16:00
Reviews of Hancock Village Management Office
"Don’t expect anything out of management. All you’ll get is “we understand your frustrations” and “we’re working on it” for months on end. After months of issues and no problems being solved we asked to terminate lease 3 months early after 12 months of living here. Their only solution was to pay $15,000 to break lease."
"If I were the boss, I wouldn't hire these people.. If I were the boss, I wouldn't train my employees like this... Very rude, unkind and lazy. The image of Hancock is very bad and it was a time when I was able to actually experience why people living here were unhappy. If your English is not good enough, don't go. They'll ignore you and be annoyed. I was surprised that they could be this irresponsible."
"If you love construction machinery, definitely come. They are constructed everywhere and at any time, in front and at the back of my home. No way to stay at home during business hours."
"Stayed in an apartment that was an absolute nightmare. The near place was undergoing constant construction, sometimes making it impossible to focus during the day. The water was shut off almost every week. To make matters worse, they even had my car towed from the parking lot, I had to pay $170 for them to release my car! Now they decided to do something much worse, they terminated my lease for no reason and asked me to move out from the apartment within 30 days, how ridiculous! I would never recommend this apartment to anyone, and advise anyone considering it to look elsewhere. It was a complete waste of money and an overall terrible experience, unless you want to pay them to ruin your life!!!"
"Nice surroundings with well maintained grounds, but that is about it. Much too expensive for a place with no drains on the roof or fumehood in the kitchen. The gas stove was so old an poorly insulated that it melted the vinyl of the adjacent cupboard when baking bread. The apartment was dirty when we received it and an email to the management was never replied. The heating system made a very loud banging noise through the winter from heat going to the other apartments, however ours was below 64F from February until the outdoor temperatures rose. They tried fixing it 3 times to no avail and finally just gave up (too expensive apparently). The staff is rude and service is nowhere to be found. I had to put in multiple service request and even called the emergency service number (although noone picked up) when a squirrel bit its way through the wall and lived in the cubbard for 2 days until they finally came and did something about it monday morning. I would think that calling the emergency number should A. get a person on the line and B. get someone to come take a look when we told them we could hear loud banging noises in the wall and the power outlet was moving in its socket. You will often encounter them (the clerk, the general staff, the supervisor or maintenance) passing the blame to other divisions and not having any clue as to how to solve even basic issues like heat in the winter time or the delivery date of a new washer when the old one broke. Furthermore we had a written agreement that we were there for one year hence, it should be a one year lease which was agreed upon in email, but unfortunately I signed without reading the contract fully as it was sent to me very last minute (as in the keys were arranged to be put in a box 2 days before departure and by the way you need to wire $1800 ASAP or you cant move in). On the lease an additional month was added for no reason other than perhaps for me to pay for the renovation at preparation for the new tenants (although can't be much as we had to vacuum and clean the kitchen and bathroom ourselves upon arrival)? Negatives: - Rude staff - Very poor service once you move in, it is a high traffic area after all and new tenants move in all the time - Possible loud noises from the heating system apartment 19X (neighbors complained also and he was more persistent than I, so maybe it is fixed?) - Additional expenses for cats, parking etc. adds up quick - Worn and dirty apartments and ignorant management - Check your final lease for "typos" regarding lease length etc. Positives: - Nice surrounding area - Safe and good for kids as there are schools right by - Office area and gym might be useful for some - Great location for Dedham, West Roxbury, Chestnut Hill area Conclusion: I wouldn't rent again with CHR realty. Too much bling in the lobby and keeping up appearances and too little actual service from the employees and general apartment maintenance."
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