Tousley Property Management 160 Emerald Street, Keene, NH 03431

"This is something that happened 8 years ago and still shocks me to this day. I want to share my story to prevent anyone else from dealing with this. I signed a lease agreement in July 2013 for one year. In November of that year I found out my mum was diagnosed with cancer. I decided to move back to Canada to be with her for treatment. I paid my rent up until January 2014. I contacted Tousley to see if I could terminate my lease early, they said I would have to find someone to take over my lease so that's what I did. I found a classmate to move in for the remainder of my lease. Stupidly I did not get anything in writing and that boned me. For the remainder of the 6 months of my lease I lived in Canada and was helping my mum recover from her lobectomy. Then I was diagnosed with cancer in May 2014 and went through my own surgeries and treatment. Once I finally had recovered from my surgeries, I contacted Tousley about not receiving my rent deposit back. They then told me I would not be receiving it because the person who took over my lease was not paying. I was never notified of this by anyone at Tousley that the payments were passed due. They said those payments were my responsibility and yet they never tried to contact me. I had no knowledge that rent wasn't being paid. I understood that the payments were my responsibility but Tousley had responsibility to contact me as the lessee to notify of late rent payments which they never once did. If I had known I would have tried to resolve the situation, even though I was going through health issues. I was made to feel by the staff that I was a delinquent for not paying. Even though I had no idea of the issue and was in Canada taking care of not only my mother but going through cancer treatment myself. At the end of the day I didn't pursue fighting with them because I was still going through cancer treatment."

"If only you could give ZERO stars. The Tousley's are so below average, they should be forever embarrassed."

"Good fair clean and reliable."

"dont do it..from a long time tenant(thats hopefully leaving soon)... id do zero stars if i could"

"I am a small business owner just starting out and i am very happy to lease from Tousley Properties. They have been very accommodating and helpful and their rates are very reasonable. I would recommend them to anyone who is looking to find office space and not pay the exorbitant prices that usually come with downtown office rents."